Summary
Overview
Work History
Education
Skills
Languages known:
Hobbies:
Timeline
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S RANJIT KUMAR

Bangalore

Summary

Seeking an established employment with an esteemed company, where I can utilize my work experience along with educational knowledge to the maximum. This would help in succeed the fulfillment and goals of the company and, in turn enhancing my personal skill set and opportunities.

Overview

8
8
years of professional experience

Work History

Sr Tech Support Engineer - SD

Mphasis
Bengaluru
05.2023 - Current
  • Actioning the customer and internal technician emails, which involves the ticket creation request, i.e. Service request, incident, change request, and problem request in Snow workaround.
  • Monitoring the Alerts and incidents, Engaging the right team for further troubleshooting.
  • Actioning the P1 priority incidents and engaging the right team and the customer head for further action. Acting as a barrier between the different technology teams and the customer.
  • Creating reports of day-to-day activity for a customer, which has the data of every action describing in detail an event, situation, or the like, usually as the result of observation, which is sent to the concern team for further viewing.

Administrator - Service desk

Microland
05.2022 - 11.2022
  • Assisting users with their queries through Calls, offline incidents, and email communication
  • Responsible for user's On-boarding action, Off-Boarding/Termination process
  • The tool used Active directory
  • Also includes Application troubleshooting like Microsoft 365 applications(Word, Excel, MSTeams, Outlook), Zoom, Adobe, Visio, Microsoft Projects, and Duo authentication
  • User Account modification in active directory, VPN, and query related to hardware.

Associate Engineer

Wissen Info Tech
07.2021 - 05.2022
  • Responsible for providing problem solutions to internal and external users across the globe through e-mails, Phone interactions, Chats, Desktop sharing, and the incident tracking system
  • Task includes Application troubleshooting like Microsoft 365, User Account modification in active directory, VPN Network troubleshooting ..etc

Process Consultant

HGS (Hinduja Global Solutions)
06.2019 - 06.2021
  • Logging the queries of customers, troubleshooting, and following up through the Ticket system and Calls
  • Resolving technical issues related to network interruptions
  • Troubleshooting also included involving Vendors and Technician Dispatch for the problem resolution.

Students Tutor

Part time
Bengaluru
06.2016 - 04.2020
  • Assisting students with school assignments, test preparations, and other academic tasks. Working with students to help them understand the key concepts in the subject, especially those learned in the classroom.

Education

Additional Course - Data Science

Upgrad (IIITB)
Bangalore
01-2024

BCA (Bachelor of Computer application) - Computer Application

St. Joseph's College (Autonomous)
Bangalore
04-2019

Commerce -

Krupanidhi PU College
Bangalore
04-2016

Skills

  • Networking and Customer service
  • MS Office
  • System Troubleshooting
  • Technical reporting
  • Teamwork, Multitasking
  • Communicative, Adaptability and Quick learning
  • Basic python knowledge and data representation

Languages known:

  • English
  • Kannada
  • Hindi
  • Tamil
  • Telugu

Hobbies:

  • Travelling
  • Music and Movies
  • Writing and reading
  • Free style dancing

Timeline

Sr Tech Support Engineer - SD

Mphasis
05.2023 - Current

Administrator - Service desk

Microland
05.2022 - 11.2022

Associate Engineer

Wissen Info Tech
07.2021 - 05.2022

Process Consultant

HGS (Hinduja Global Solutions)
06.2019 - 06.2021

Students Tutor

Part time
06.2016 - 04.2020

Additional Course - Data Science

Upgrad (IIITB)

BCA (Bachelor of Computer application) - Computer Application

St. Joseph's College (Autonomous)

Commerce -

Krupanidhi PU College

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