Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

SRAVAN KUMAR

Hyderabad

Work Preference

Job Search Status

Open to work

Desired Job Title

Azure Virtual DesktopWindows 365Virtual PlatformIntune

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Hyderabad, IndiaHyderabad, TG
Open to relocation: No

Summary

Experienced EUC Infrastructure Specialist with over 11 years in designing and operating end-user computing environments. Expertise in Azure Virtual Desktop, Windows 365 Cloud PC, FSLogix, and Entra ID. Leads Citrix-to-W365/AVD migrations, serves as an L3/L4 escalation resource, and mentors junior administrators while implementing ITIL-aligned incident and change management.

Overview

11
11
years of professional experience

Work History

Specialist System Management

LTM
Hyderabad
08.2024 - Current
  • Manage the full AVD/W365 golden image lifecycle including building, patching, sealing, and publishing images across multiple host pools while ensuring application compatibility and security compliance.
  • Operate Azure Virtual Desktop (AVD) environments with Entra ID join, FSLogix profile containers, host pool autoscaling, and monitoring to reduce per-user costs.
  • Managed patching and vulnerabilities for AVD/W365 environments to ensure system integrity.
  • Built and maintained custom W365 images, aligning OS and application baselines with Intune compliance policies to facilitate seamless onboarding from legacy RDS infrastructure.
  • Extended enterprise EUC portfolio to Windows 365 Cloud PC by configuring provisioning policies, network connections, and user assignments via Microsoft Intune, including W365 Enterprise and Frontline License.
  • Administer Windows Server and RDS services, enforcing patch governance, backup/restore runbooks, and disaster recovery readiness across the estate.
  • Managed ITIL-aligned incident, change, and problem management as L3/L4 escalation point for complex EUC infrastructure failures.
  • Collaborate cross-functionally with networking, security, and application teams to author SOPs and mentor junior administrators.

Senior System Administrator

Infinite Computer Solutions
Hyderabad
04.2023 - 08.2024
  • Coordinated hybrid EUC operations across Windows, VMware vSphere/ESXi, and RDS environments, serving as the primary escalation point for critical infrastructure incidents to ensure rapid resolution and minimal downtime.
  • Managed Active Directory provisioning/deprovisioning and Group Policy administration across 7 production On-Premise RDS environments utilizing FSLogix to streamline user access and enhance system reliability.
  • Maintained VMware vSphere/ESXi clusters, managed VM templates/snapshots, and administered server patching cycles with minimal business disruption.
  • Administered Entra ID (Hybrid Join and cloud-only), Conditional Access policies, and MFA enforcement to strengthen endpoint security posture.
  • Piloted AVD deployments by provisioning session hosts, configuring FSLogix profile containers, and tuning connection policies to stabilize user experience.
  • Evaluated and implemented Windows 365 Cloud PC as a complementary solution; designed provisioning policies in Intune and documented coexistence guidelines for migrations.

IT Helpdesk Executive

VHS Consulting
Hyderabad
07.2022 - 01.2023
  • Delivered L1/L2 technical support for Windows endpoints, Active Directory accounts, and productivity software via remote diagnostic tools, enhancing user experience and issue resolution speed.
  • Supported scheduled server patching, endpoint hardening, and GPO troubleshooting, contributing to improved compliance and increased device uptime.
  • Collaborated with cross-functional teams to identify client needs and deliver tailored solutions.
  • Led team initiatives to optimize client engagement strategies and improve service delivery.
  • Developed comprehensive project plans to streamline consulting processes and enhance efficiency.

Information Technology Specialist

Patra Corporation
09.2021 - 06.2022
  • Provisioned and maintained Windows servers and VMware vSphere environments, standardizing recovery snapshots for improved system reliability.
  • Administered RDS, coordinated application publishing, participated in backup/restore drills, and managed patch cycles to reduce unplanned downtime.
  • Implemented IT solutions to enhance operational efficiency and user satisfaction.
  • Provided technical support for internal systems and software applications.
  • Collaborated with teams to troubleshoot hardware and software issues effectively.

Information Technology Executive

Mukta A2 Cinemas
04.2017 - 08.2021
  • Managed multi-site IT operations for Windows servers, endpoints, POS systems, and VMware ESXi hosts, ensuring high availability for transaction-critical workflows.
  • Implemented routine infrastructure patching and systematic backup checks while coordinating localized vendor management protocols.
  • Led operational initiatives to enhance customer experience at entertainment venues.
  • Managed staff scheduling and training for seamless cinema operations.
  • Collaborated with marketing teams to promote film screenings and events.

Education

Bachelor of Commerce (BCom) -

GITAM University, Visakhapatnam
01-2020

Diploma - Engineering

Bhaskara Polytechnic
01-2014

Skills

  • Platforms: Azure Virtual Desktop, Windows 365, VMware vSphere/ESXi, RDS, FSLogix Profile Containers
  • Identity & Security: Microsoft Entra ID, Active Directory, Conditional Access, MFA, Intune, Group Policy
  • AVD lifecycle management
  • Azure environment operations
  • Monitoring & Operations: Azure Monitor, Insights, Gold Image Lifecycle Management
  • Active Directory administration
  • Virtualization technologies
  • Cloud computing
  • ITSM: ITIL framework
  • Change management
  • Issue resolution
  • Root-cause analysis
  • Troubleshooting techniques
  • Troubleshooting methods
  • Technical documentation
  • Team mentoring
  • Cross-functional collaboration

Timeline

Specialist System Management - LTM
08.2024 - Current
Senior System Administrator - Infinite Computer Solutions
04.2023 - 08.2024
IT Helpdesk Executive - VHS Consulting
07.2022 - 01.2023
Information Technology Specialist - Patra Corporation
09.2021 - 06.2022
Information Technology Executive - Mukta A2 Cinemas
04.2017 - 08.2021
GITAM University - Bachelor of Commerce (BCom),
Bhaskara Polytechnic - Diploma, Engineering
SRAVAN KUMAR