Microsoft Word
Sreejith Byju
Operations Representative
Puthenpurakkal House, Kalloorkkad Post, Chattupara Village, Ernakulam District ,Kerala
Summary
Highly-skilled Collections Officer with 2 years of experience in corporate and consumer debt industry. Thorough, persistent and motivated navigator of often confrontational client interactions. Adept at negotiation techniques, investigating historical data and locating debtors. And having 2+ years worked as Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. And also worked as Customer Associate with 1+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Senior Operations Associate
Think And Learn Private Limited
Bangalore
02.2023 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
Senior Sales Officer
Reliance Strategic Manpower Solutions Limited
Ernakulam
11.2019 - 02.2021
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Junior Sales Officer
TATA TELE BUSINESS SERVICES
Ernakulam
08.2019 - 10.2020
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Senior Customer Relationship Executive
ONE POINT ONE SOLUTIONS
Bangalore
05.2018 - 10.2018
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Associate
Cogent E-Services
Bangalore
04.2017 - 05.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Arts - Public Finance
Institute Of Basic And Vocational Education
Banglore 06.2019 - 04.2021
Bachelor of Science - Electronic And Communication Engineering
Chiranjeevi Reddy Institute
Andhra Pradesh 06.2013 - 04.2017
High School Diploma -
Technical Higher Secondary School
Idukki ,Kerala 04.2011 - 03.2013
Skills
Customer assistance
Software
Microsoft Power Point
Microsoft Excel
Salesforce
LeadSquared: Sales Execution CRM
Ameyo: Call Center Software
EMPOWER
Timeline
Senior Operations Associate
Think And Learn Private Limited
02.2023 - Current
Senior Sales Officer
Reliance Strategic Manpower Solutions Limited
11.2019 - 02.2021
Junior Sales Officer
TATA TELE BUSINESS SERVICES
08.2019 - 10.2020
Bachelor of Arts - Public Finance
Institute Of Basic And Vocational Education
06.2019 - 04.2021
Senior Customer Relationship Executive
ONE POINT ONE SOLUTIONS
05.2018 - 10.2018
Customer Service Associate
Cogent E-Services
04.2017 - 05.2018
Bachelor of Science - Electronic And Communication Engineering
Chiranjeevi Reddy Institute
06.2013 - 04.2017
High School Diploma -
Technical Higher Secondary School
04.2011 - 03.2013
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