Sreejith C S
Thrissur,KL
Summary
Dynamic leader with a proven track record at Carnival Skill Foundation, excelling in operational efficiency management and stakeholder engagement. Successfully enhanced team performance and customer satisfaction through strategic initiatives and targeted training programs. Adept at policy development and fostering collaboration, driving significant improvements in service quality and organizational growth.
Overview
11
11
years of professional experience
Work History
State Head
Carnival Skill Foundation
Angamaly, Ernakulam
08.2020 - Current
- Guide, train and manage lower-level management and supervisors
- Prepare performance reports for presentation to upper administration
- Organize and implement training programs for staff in the entire region
- Uphold organization standards of excellence and service, guaranteeing quality performance
- Collaborate with team for the planning of large events
- Maximize company profits at the branches you supervise.
- Managed and guided staff through daily and special project work.
- Coordinated community engagement activities to raise awareness of company initiatives among local stakeholders.
Regional Manager
Quest Alliance (NGO)
Banagalore, Karnataka
04.2018 - 08.2020
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted brand growth by devising strategic network and marketing tactics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
State Head
Don Bosco Tech (NGO) ,
Kerala, Bangalore, N. Delhi
02.2015 - 04.2018
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Developed communications materials to promote organizational plans and initiatives.
- Developed strong relationships with key clients, leading to increased revenue and market share.
- Led stakeholder meetings to review progress against objectives and address any concerns or issues arising during project implementation stages.
- Wrote division policies and coordinated implementation to improve operations.
- Negotiated contracts and commercial agreements with favorable terms.
- Mentored junior managers as part of succession planning efforts, sharing knowledge and expertise within the organization.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
Education
Diploma - PGDCA
PGDCA
Thrissur09-1996
B. Com - Financial Accounting
St.Teresa's Arts And Science College
Mala05-1995
Pre Degree - Commarce
St.Teresa's Arts And Science College
Mala06-1992
Skills
- Operational efficiency management
- Visionary planning
- Sales team management
- Stakeholder engagement
- Performance improvement
- Policy development
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
State Head
Carnival Skill Foundation
08.2020 - Current
Regional Manager
Quest Alliance (NGO)
04.2018 - 08.2020
State Head
Don Bosco Tech (NGO) ,
02.2015 - 04.2018
Diploma - PGDCA
PGDCA
B. Com - Financial Accounting
St.Teresa's Arts And Science College
Pre Degree - Commarce
St.Teresa's Arts And Science College