Sri Chandana Challa
Hyderabad
Summary
Skilled Senior Support Officer with solid background in providing high-level administrative support. Noted for enhancing operational efficiency, streamlining workflows and improving service delivery in previous roles. Showcases strong problem-solving skills, fostering professional relationships and communication abilities that drive team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior ESupport Officer
24-7 Intouch
Hyderabad
2023.08 - Current
- Diagnosed system errors and implemented solutions to resolve them.
- Resolved escalated customer service issues in a timely manner.
- Supported customers with online billing, access and account issues.
Customer Support Associate
Tech Mahindra
Hyderabad
2021.02 - 2023.08
- Provided feedback to content creators on best practices for creating engaging content.
- Evaluated user reports regarding potential violations of terms of service.
- Answered customer inquiries via phone, email, and chat.
Education
Bachelor of Computer Applications -
Indira Gandhi National Open University
Hyderabad2033-12
Hotel Management - Diploma
Institute of Hotel Management
Hyderabad2019-07
Skills
- Teamwork and Collaboration
- People Management
- Technical Support
- Programming
- HTML and CSS
- JavaScript and frameworks-working
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Certification
- Employability skills, training and certified by Mahindra Pride Classroom
- Nestle Professional Making and certified by Nestle India Limited
Timeline
Senior ESupport Officer
24-7 Intouch
2023.08 - Current
Customer Support Associate
Tech Mahindra
2021.02 - 2023.08
Bachelor of Computer Applications -
Indira Gandhi National Open University
Hotel Management - Diploma
Institute of Hotel Management
- Employability skills, training and certified by Mahindra Pride Classroom
- Nestle Professional Making and certified by Nestle India Limited
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