Writing
Srijana Purkuti
MAHADEVPURA
Summary
A customer focused professional with an extensive retail experience, who possesses a strong sense of urgency about client satisfaction with superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I have a track record of creating a work culture that rewards teamwork and cooperation. Currently, I am looking to join an ambitious company that is looking to recruit talented people who get results.
Overview
12
12
years of professional experience
1
1
Certificate
3
3
Languages
10
10
years of post-secondary education
Work History
Cluster Manager
Mango
04.2024 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Store Manager
MANGO (SAVADIKA RETAIL PVT LTD-MYNTRA)
1 2021 - 1 2023
- Co-ordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Maintenance of store, operations, and inventory, posses string people management skills
- Handling customer service issues to give the best after sales experience and ensuring customer satisfaction
- Coaching and hiring individuals about retail/fashion industry for growth.
Senior Store Manager
Mango
10.2023 - 03.2024
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
ASM
Aditya Birla fashion and retail Pvt ltd-[Allen Solly]
01.2019 - 01.2020
- Coordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Maintenance of store, helping with operations, and inventory
- Handling customer service issues to give the best after sales experience and ensuring customer satisfaction
- Developed in-depth knowledge of the Garments Industry, including competitor’s brands as well
- Driving sales and assisting customers with product selection.
ASM
Tommy Hilfiger
01.2017 - 01.2019
- Maximize the sale of Tommy Hilfiger Products at our Retail Stores through optimum customer service, consistent quality
- Coordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Motivating sales teams, creating business strategies, developing promotional material, and training new staff
- Maximized profitability and setting/meeting sales targets, including motivating staff to do so.
CRO
Tommy Hilfiger
01.2015 - 01.2017
- Achieved & excelled in all areas to become a team lead in handling a team of 4 specialists, Took on the task of a mentor & played an instrumental role in developing new talent
- Customer follow up, presenting and Introducing new varieties and styles which suits needs of the customer
- Delivered exceptional customer service by maintaining thorough knowledge of Products and different styles, demonstrating a commitment to professional ethics, complying within regulatory compliance
- Co-ordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Took charge of running the store in the absence of the store manager which consisted of conducting monthly operations meeting, setting goals and target for the upcoming month, overseeing the performance review of all the store staff and developing strategies to achieve targets.
FC
Best Seller India, Vero Moda
01.2013 - 01.2014
- Customer service issues to give the best after sales experience and ensuring customer satisfaction
- Developed in-depth knowledge of the Garments Industry, including competitor’s brands as well
- Driving sales and assisting customers with product selection
- Handled and resolved customer queries, prepared reports to the team on daily basis
- Root cause analysis on disputes
- Assisted the Team Lead and Group Lead on management and assistance
- Mentored new recruits in the team
- Undertook weekly analysis to track the performance of the team
- Coordinated with teams nation-wide to ensure speedy approvals of customer orders.
FC
Planet Retail India, Accessorize
01.2012 - 01.2013
- Delivered exceptional customer service by maintaining thorough knowledge of Products and different styles, demonstrating a commitment to professional ethics, complying within Regulatory compliance
- Took complete ownership of all customer issues
- Escalate high profile customer complaints via the approved escalation matrix in a timely manner
- Submit weekly and monthly reports to the Store Manager and the Operations manager
- Respond to e-mails received within the SLA and guidelines framework, professionally
- Investigate and coordinate with all departments to ensure that customer’s issues are resolved
- Establish contact/rapport with customers in order to identify customer needs and actively promote Accessorize Products
- Handle general customer queries and address them as appropriate
- Maintain accurate account status.
Education
X -
The Insight Vision Higher Secondary School (CBSE)
XII - undefined
Kist College of Science (CBSE)
Diploma -
Joshi Institute of Paramedical Science & Technology (BU)
Skills
Operations Management
Product Launches
Corporate Communications
Workforce Planning
Problem-solving aptitude
Team Leadership
Business Development
Business Analysis and Reporting
Teamwork and Collaboration
Positive Attitude
Training and Development
Multitasking
Team building
Performance Tracking and Evaluation
Team Development
MS Office
Goal Setting
Task Delegation
Lead Generation
Employee Coaching and Mentoring
Customer Service
Problem-Solving
Decision-Making
Business Planning
Staff Management
Time Management
Self Motivation
Budget Administration
Excellent Communication
Performance Evaluation
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Trainee cluster
04-2024
Cluster Manager
Mango
04.2024 - Current
Senior Store Manager
Mango
10.2023 - 03.2024
ASM
Aditya Birla fashion and retail Pvt ltd-[Allen Solly]
01.2019 - 01.2020
ASM
Tommy Hilfiger
01.2017 - 01.2019
CRO
Tommy Hilfiger
01.2015 - 01.2017
FC
Best Seller India, Vero Moda
01.2013 - 01.2014
FC
Planet Retail India, Accessorize
01.2012 - 01.2013
Store Manager
MANGO (SAVADIKA RETAIL PVT LTD-MYNTRA)
1 2021 - 1 2023
X -
The Insight Vision Higher Secondary School (CBSE)
XII - undefined
Kist College of Science (CBSE)
Diploma -
Joshi Institute of Paramedical Science & Technology (BU)