Srikanth Buddi

Managerial Responsibilities Operational Responsibilities Strategic Responsibilities Customer Service Responsibilities

• Strong Leadership Skills: Ability to inspire and lead a team towards achieving branch goals.
• Excellent Communication Skills: Proficient in both verbal and written communication.
• Customer Service Orientation: Focus on providing exceptional service to students and clients.
• Organizational Skills: Efficient in managing multiple tasks and priorities.
• Problem-Solving Skills: Ability to handle and resolve issues effectively.
• Analytical Skills: Capable of analyzing market trends and data to make informed decisions.

• Key KPI’s-
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with Students &Clients through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Achieve targets for Leads, Applications and Students Placed –by destination and by intake.

• Timely preparation and execution of activity calendars in line with target dates

• Destination client satisfaction ratings

• Maintain trained and certified counsellor numbers by destination

• Successful implementation of global priorities –100% Zoho adoption across all counsellors • Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation, success and achievement

• Speedily determine when an issue needs to be escalated to the Supervisor for resolution.

• Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc

• Key KPI’s-
• Achieve targets for Leads, Applications and Students Placed –by destination and by intake.
• Timely preparation and execution of activity calendars in line with target dates
• Destination client satisfaction ratings
• Maintain trained and certified counsellor numbers by destination
• Successful implementation of global priorities –100% C4C adoption across all counsellors • Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation, success and achievement
• Speedily determine when an issue needs to be escalated to the Supervisor for resolution.
• Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc
• Key Responsibilities:-
• Drive the development and implementation of destination based office business plans
• Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.
• Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts
• Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.
• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
• Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved
• Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office
• Drive and guide the offices participation in and execution of global improvement projects where applicable

1. Counseling students featuring the advantages on career growth & opportunities available for themby Studying in reputed UK Universities represented by the company to shape their lives & careers globally keeping in view of their background.

2. Organizing regular in-house mini events withclients and seminars and would ensure maximum participation of students.

3. Servicing students with counselling, visaguidance and pre departure sessions.

Building sub agents network