Venu Gopal Kumba

Assistant Branch Head

Manappuram Finance Limited

Bapatla

06.2023 - 09.2024

Assisted in managing daily branch operations and customer service activities.
Supported loan processing by verifying documentation and customer information.
Coordinated branch events to promote financial products and services effectively.
Handled customer inquiries and resolved issues to maintain client satisfaction.
Maintained accurate records of customer accounts and transactions.
Provided guidance on complex customer inquiries or transactions requiring specialized knowledge.
Developed strategies for improving operational efficiencies within the branch office.
Analyzed customer feedback data collected from surveys or other sources to identify areas needing improvement in terms of customer satisfaction.
Managed the ordering process for supplies needed by the branch office.
Maintained updated records of all transactions completed at the branch level.
Prepared monthly financial statements including balance sheets, income statements, cash flow projections and budget analysis reports.
Performed periodic audits of accounts receivable records to ensure accuracy of information.
Resolved conflicts between customers and employees in a professional manner.
Participated in community outreach programs designed to promote awareness of banking services offered by the bank.
Reviewed loan applications for accuracy and completeness prior to submission for processing.
Monitored branch operations to ensure compliance with applicable laws and regulations.
Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
Created financial management mechanisms to minimize financial risk to business.