Srikanth Chennupalli
Software Engineer
Bengaluru,KA
Summary
Confident multi-tasker with 9 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·
Overview
7
7
Certifications
Work History
Support Executive
Credit Suisse Services (USA) LLC
4 2019 - Current
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.
- Established strong relationships with clients, fostering trust and loyalty for long-term business growth.
Skills
CAPAM
Personaldetails
1696879, India, TCS - Bangalore, India, TCS - Bangalore
Roles
Design and enforce access controls for privileged users, applications, and systems.
Ensure that PAM technologies and tools meet the organization's security requirements and objectives.
Monitor and audit all privileged activity through user IDs, auditing, and other tools.
Ensure that the range of activities and infrastructure access for any one PAW is limited
PAM solutions are a vital part of a comprehensive cybersecurity program because privileged accounts are a primary target of hackers.
Certification
Infra & Data Security : Cyber Security Foundation, 02/18/21, 1.0
Tcsexperience
Credit Suisse Services (USA) LLC, 20.73 Months, 04/17/19, Present, Support Executive, Interacting with the clients., Analyzing the requirements and implementing the changes as per the customer., Implementing in all environments like PROD, UAT and SIT., Clear and consistent communication of status on assigned activites to customer., Daily status reporting to offshore and onsite managers, Manage and compile documentation for all support process., A2A setup, Creating profiles and accounts., Modifying and updating the accounts., My access requests implementation, Unix, SQL, HTML, Web Designing, I will be receving appreciation emails from the clients every month
Training
- BLR TD FLoor Walk - PSN-Knowledge Transition Program - SoftSkills - ILT/Virtual ILT, 60, 11/13/19, 11/13/19
- PROPEL Confluence, 60, 05/17/19, 05/17/19
Previous Experience
Foray Software Pvt Ltd, Foray software Pvt Ltd, 25.23 Months, UI Developer, 03/20/17, 04/16/19, I supposed to use to front end tools, Designing and creating the web pages., HTML/CSS, Javascript, Testing/Debugging, Created many websites
I'm a sports person
I'm fit and strong to play every sport, I got so many prizes in Table Tennis, Cricket and Badminton.
Timeline
Support Executive
Credit Suisse Services (USA) LLC
4 2019 - Current
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