Srikanth S

Key Responsibilities & Achievements:

As an L2 Production Support Engineer , I played a critical role in ensuring the stability, availability, and performance of a high-impact investment banking application responsible for trade tracking, settlements, and payments . With a strong foundation in Oracle SQL, Linux commands, and Shell scripting , I worked proactively to monitor, troubleshoot, and resolve production issues while adhering to ITIL best practices and maintaining strict SLA compliance .

• Real-Time Monitoring & Incident Resolution: Monitored scheduled jobs, performed system health checks, and responded promptly to critical failures and application errors to minimize downtime.
• Root Cause Analysis & Troubleshooting: Diagnosed complex system issues, analyzed logs using SQL queries and Linux commands , and implemented fixes or escalations to L3 teams for permanent resolution.
• Service Continuity & Stability: Ensured smooth trade settlements, transaction processing, and payment workflows by identifying and mitigating potential bottlenecks in production.
• Automation & Process Optimization: Developed Shell scripts to streamline repetitive tasks, enhance log analysis, and improve operational efficiency.
• Collaboration & Communication: Partnered with development, QA, infrastructure, and business teams to resolve issues, implement enhancements, and drive system improvements.
• Regulatory & Compliance Support: Maintained strict adherence to financial regulations by ensuring data integrity, monitoring trade reconciliation processes, and addressing compliance-related queries.
• Knowledge Management & SOP Development: Created detailed standard operating procedures (SOPs) , incident reports, and troubleshooting guides to support L1 teams and new hires.

Key Responsibilities:

As an L2 Production Support Engineer , I provided technical support for an investment banking application , ensuring smooth trade tracking, payments, and settlements . Following ITIL best practices , I managed incident tickets , resolved issues within SLAs , and conducted proactive system monitoring to maintain application stability and performance.

• Incident Management: Troubleshot application issues, diagnosed root causes, and escalated failures when necessary, ensuring timely resolution.
• System Monitoring & Maintenance: Monitored batch jobs, performed regular health checks , and proactively addressed potential system failures.
• Technical Expertise: Utilized Oracle SQL, Linux commands, and Shell scripting to analyze logs, automate processes, and optimize application performance.
• Trade & Settlement Operations: Managed trade settlements, reconciliations, and transaction processing while adhering to regulatory compliance.
• Collaboration & Communication: Worked closely with L3 teams, business users, and external vendors to resolve critical production issues.
• Process Optimization & Automation: Identified recurring issues, automated manual tasks, and contributed to process improvement initiatives.
• Documentation & Knowledge Sharing: Created SOPs , maintained incident logs, and provided training to L1 teams for efficient issue resolution.