SRIKUMAR TALAPALA
HCP/O Engagement Management Specialist
Vijayawada
Work Preference
Summary
Results-driven professional with over 10 years of expertise in market research, audit, compliance, revenue generation, Business reporting, and global business services. Proven ability to leverage analytical skills and industry knowledge to drive strategic initiatives and enhance operational efficiency. Skilled in translating complex data into actionable insights that support informed decision-making and foster business growth. Committed to delivering high-quality results in fast-paced environments while maintaining a strong focus on compliance and best practices.
Overview
11
11
years of professional experience
Work History
Specialist – Global Business Solutions (Medical Affairs)
Novartis Healthcare Private Limited
12.2021 - Current
- Facilitated offline HCP/HCO contract execution between HCP/HCO and internal signor. Reviewed contract redline requests to adhere to established standards and escalated to Legal for review – Term change, governing laws and jurisdiction. Conducted outreach to follow up with business owners and/or HCP/HCO for outstanding contracts. Facilitated contract amendment requests by liaising with business owners and HCP/HCOs as necessary. Managed the creation and processing of HCP/HCO contracts using standard templates in the system of record. Uploaded Applicable contracts into the system of record, confirming documentation is organized and audit ready. Learned and supported the adoption of automation tools and contract lifecycle management (CLM) technologies to enhance efficiency
- Addressed complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments. Communicated HCP travel arrangements to business owners and HCPs. Supported the reconciliation and recordation of HCP logistic expenses in the system of record. Collected and reconciled activity invoices in system of record. Reviewed and categorized invoice items by spend type and HCP participation. Generated invoice templates in the system of record for HCP or expert payments and route for approval.
- Raised, created, or extended POs in Ariba as required to support payment initiation and reconciliation. Processed updated HCP and HCO banking forms as needed to maintain valid vendor payment information. Routed requests for payment approvals. Updated the system of record with invoice and payment details once payments are released. Tracked payment status through closure, Confirmed timely completion within SLA targets. Managed payment escalations, followed up on delayed or rejected payments, and provided regular updates to Business Owners (BOs) and HCPs/HCOs. Notified stakeholders once payments have been successfully processed and documented.
- Learned and supported adoption of automations and tools related to HCP, HCO, or Patient engagement. Managed deliverables on or ahead of deadlines and report any issues/risks beforehand. Entered and maintained vendor master data accurately in SAP Fiori and related tools.
- Coordinated approvals with Procurement, Finance/AP, Tax, and Legal teams. Performed data validation, duplicate checks, and maintained compliant documentation. Supported adoption of automation tools for vendor onboarding. Managed deliverables, reported issues, and ensured compliance in a fast-paced environment.
- Initiated HCP profile creation as necessary in Reltio or similar master data management system, confirmed all required data fields are complete and accurate. Conducted Fair Market Value (FMV) tiering tasks, confirmed alignment to defined parameters. Documented exceptions and maintained thorough records for audit readiness and transparency reporting. Mentored team members across HCP engagement operations roles. Overseen the execution of HCP contracting, onboarding, FMV/tiering assessments, and payment processing.
- Reported operational KPIs including cycle times, first-pass accuracy, SLA adherence, backlog, and quality findings. Coached the team on new procedures, systems, and controls, supported training and knowledge management. Developed the HCP Engagement Management Tool knowledge by leading Support Release, Hot Fix, conduct of testing cases in UAM, producing expected results and ensuring the release Go live in Production in a consistent manner.
- Provided resolutions to any blockage within the HCP Engagement Management tool as an SME. Automated Bulk Data load to prevent manual effort and saved plenty of hours. Led P1 Incidents and ensured the resolution is provided with the TAT. Understood the Payment Cycle globally, Responsible for Payments monitoring, Preventing Duplicate Payments, cleared 600+ IDOC failures. Adhoc Reports delivered to various stakeholders in a consistent manner at high quality and being SPOC to answer any question. Understood data requirements from the clients, enhancing the Qlik Sense dashboard for HCP Engagement Management tool by working closely with the developer.
Client Delivery Manager
Baldor Technologies Private Limited (IDfy)
07.2020 - 08.2021
- Served as a single point of contact for all the internal and external stakeholders. Monitored the raised tickets by the client, interacted with L1/L2/L3 support and closed the tickets according to agreed TAT.
- Performed end-to-end daily health checks, i.e. doing video KYC journeys to ensure nothing is broken in the video KYC packages of the client. Performed end-to-end health check with QA team after every deployment in product.
- Internally Liaison with teams to prioritize and close client requests within TAT with Quality. Ensured the timely and successful delivery of our solutions according to customer needs and objectives.
Sr. MIS Executive
Amazon Development Centre India Private Limited
10.2019 - 07.2020
- Same Experience as Oracle one.
- Streamlined business process by saving revenue of 16%.
Zonal Coordinator – Professional Practice Policies, P3
Novartis Healthcare Private Limited
09.2018 - 10.2019
- Understood compliance requirements and educated sales representatives to adhere to the regulations of the company. Rolled out the document checklist for Expense Claim to ensure that the Sales Representative is aware of all the documents required at the time of submission of expenses.
- Verified all the expense claims, promotional and sponsorship events request forms for any discrepancies, legitimacy, non-repetition and ensured supporting documents such as sponsorship request forms, honorarium request forms and vendor invoices are loaded into system.
- Highlighted higher discrepancies to compliance team. Uploaded event expense data, vendor invoices and HCP/HCO agreements in P3 tool. Submitted proper event documentation to Accounts Payable (AP) as per the checklist. Understood Payment terms, followed up with AP team and ensured payment disbursement on time to Healthcare Professionals.
MIS Executive
Oracle Financial Services Software Limited
07.2015 - 09.2018
- Prepared daily/weekly/monthly reports by extracting data from Tableau, power BI and performed advanced excel for MIS preparation. Supported business by providing real-time MIS for improved decision making and overall financial analysis to drive revenue core growth, Margin analysis, Cost control, budget & validation.
- Developed and maintained daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service.
- Reported on operational metrics, conducted data and business analysis, and presented summary of findings to management in a clear, concise, convincing, and actionable format. Analyzed business information to identify process improvements for increasing business efficiency and effectiveness.
- Participated in cross-functional meetings to resolve recurring customer issues. Streamlined business process by saving revenue of 24%.
Education
B.TECH - EEE
Pondicherry Engineering College
Puducherry01.2015
Skills
Client delivery management
Payment tracking
Data Tools - Alteryx, Tableau, Power BI, Qlik Sense, Izenda
Veeva CRM, Workbench (SOQL), Salesforce Engage Lite, Healthcare Interactions Portal
Data-driven decision making
Process optimization, Expert problem solving
Business reporting expertise
Cross-functional teamwork
Interests
Travelling, Internet Surfing and Watching Football Sport
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Telugu
Advanced (C1)
Timeline
Specialist – Global Business Solutions (Medical Affairs)
Novartis Healthcare Private Limited
12.2021 - Current
Client Delivery Manager
Baldor Technologies Private Limited (IDfy)
07.2020 - 08.2021
Sr. MIS Executive
Amazon Development Centre India Private Limited
10.2019 - 07.2020
Zonal Coordinator – Professional Practice Policies, P3
Novartis Healthcare Private Limited
09.2018 - 10.2019
MIS Executive
Oracle Financial Services Software Limited
07.2015 - 09.2018
B.TECH - EEE
Pondicherry Engineering College