SRILAKSHMI UPENDRAM
Customer Review Department
Pune,MH
Summary
Customer-focused professional with 3+ years of experience in inbound and outbound support, including 1 year as an Associate Analyst in a Walmart process. Skilled in resolving complex customer issues, improving service efficiency, and handling high-volume interactions. Strong analytical mindset with experience in process improvement and customer satisfaction optimization.
Overview
2
2
years of professional experience
Work History
Associate Analyst
Vaco BinarySemantic
Hyderabad, India
02.2024 - 08.2025
- As a associate analyst, I have to match the products and check the details thoroughly and verify the information of the product with company website.
- As a customer care executive, I have to Address the mails with respect to the queries from various clients and ensuring satisfactory problem solving in time.
- Verifying and analysis the client details and completing their verification process.
- Maintaining schedule adherence and tos default.
- Customer care executive
Customer Review Department
Aractron Mobility Private Limited
Pune
11.2025 - Current
- Managed and analyzed daily customer data from Excel sheets to plan and prioritize outreach activities.
- Conducted outbound calls to customers to gather detailed feedback on products and overall experience.
- Maintained accurate records of customer interactions, responses, and feedback in structured formats.
- Created and updated Pivot Tables in Microsoft Excel to track connected vs. non-connected customers and analyze response trends.
- Designed reports with slicers and dashboards to present actionable insights to management.
- Shared daily performance and feedback reports with the manager to support decision-making.
- Contributed to improving customer satisfaction and enhancing company goodwill through proactive engagement.
Education
Degree - B.com of business analytics
New Pragati degree collage commerce and science
Telangana01-2023
Skills
Customer Relationship Management (CRM)
Inbound & Outbound Support
Issue Resolution & Escalation Handling
Customer Satisfaction (CSAT)
Reporting & Documentation
Excel
Microsoft Excel (Pivot Tables, Slicers, Data Analysis)
Customer Communication
Data Analysis & Reporting
Feedback Management
Time Management
Timeline
Customer Review Department
Aractron Mobility Private Limited
11.2025 - Current
Associate Analyst
Vaco BinarySemantic
02.2024 - 08.2025
Degree - B.com of business analytics
New Pragati degree collage commerce and science