Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Srimathy Princy

Srimathy Princy

Lead Business Analyst
Chennai

Summary

Certified Product Owner and Lead Business Analyst with 13+ years of experience driving digital transformation initiatives in the healthcare technology sector. Proven expertise in stakeholder engagement, process optimization, and Agile product delivery. Skilled at translating business needs into functional requirements, aligning cross-functional teams, and delivering measurable business value.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

UST
02.2024 - Current
  • Directed the API product team, streamlining release cycles, and improving delivery efficiency through structured backlog management and sprint planning.
  • Researched industry trends related to relevant technologies and best practices in order to recommend improvements or enhancements.
  • Developed process maps and data flow diagrams to identify business processes, gaps, and opportunities for improvement.
  • Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
  • Conducted stakeholder interviews to gain an understanding of current pain points and requirements.
  • Translate business goals into detailed user stories, acceptance criteria, and workflows.

Senior Product Analyst (Product Owner)

Photon Interactive Private Limited
07.2022 - 12.2023
  • I liaised with the product team and the development team to help break down requirements.
  • Owned and prioritized product backlog.
  • Conducted requirement-gathering workshops, and defined acceptance criteria.
  • Created process maps, data flow diagrams, and user stories aligned to business goals.
  • Interacted with internal stakeholders as the voice of the customer.
  • Broke the project into epics and implementable user stories.
  • Managed the implementation of new features by outlining plans and specifications, such as how, where, and when each component would work.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Monitored and tracked project progress to support timely completion.
  • Updated customers and senior leaders on progress and roadblocks.

Delivery Manager (Business Analyst)

Access Healthcare Services
08.2021 - 01.2022
  • Define a Vision for the product and develop the product roadmap Provide leadership and focus to the project teams.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Develop user stories and work on planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
  • Analyzed key aspects of business to evaluate factors driving results, and summarized them into presentations.
  • Manage and prioritize product backlogs. Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Participate in Scrum meetings and product sprints, identified process inefficiencies through gap analysis, and outlined sensible solutions.
  • Assessed the impact of current business processes on users and stakeholders, and evaluated potential areas for improvement.
  • Accurately documenting the project's creation, development, and execution, as well as documenting the project's scope, budget, and justification.

Business Analyst

Optum Insight India Private Limited
07.2018 - 07.2021
  • Client support to maximize return on investment.
  • Identified the areas of improvement, created problem statements, and worked toward resolving them in a timely manner.
  • Develop user stories, and monitor and evaluate product progress in project management, including gathering requirements, developing test scenarios and cases, risk management, and issue management with proper planning and coordination.
  • Manage and prioritize product backlogs. Analyze data, develop comparative rate and reimbursement analysis, cost analysis, and financial impact calculations, and conduct national or regional market studies.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching team goals.

Business Analyst

Cognizant Technology Solutions
12.2012 - 05.2018
  • Worked in Claim master support - CMS) - Product of Emdeon.
  • Claim master support is an end-to-end process. It is all about how the customer or provider submits their files in the system or portal and how it is worked.
  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
  • Budgeting and forecasting. Maintain a record of Associate trend in terms of Quality.
  • Conduct Meetings & sessions on improving the quality for each associate.
  • Create periodic reports and make sure that is delivered to team.
  • Circulate weekly feedback trackers to make sure the error is not being repeated.
  • In month end will prepare reports like Pareto charts, templates, Feedback trackers & RCA & CAPA (Root cause analysis & Correct and preventive action) and deliver it to the Management team.
  • Defining business requirements and reporting them back to stakeholders.

Senior AR Caller

Prometheus Group
10.2009 - 08.2011
  • Follow up with EDI transmission.
  • Checking on status of batch transmission with the clearinghouse & carriers.
  • Follow up with the clearinghouse & carriers on electronic rejections.
  • Will send mail to the Clients or EDI department for any corrections in the transmission.
  • Will forward EDI enrollment applications to carriers.
  • Follow up with the carriers on the status EDI enrollment Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.

Education

Bachelor of Commerce - Commerce

St. Joseph College Of Arts & Science
Chennai, India
04.2001 -

Skills

Effective stakeholder engagement

Data relationship analysis

Cross-functional team leadership

User acceptance testing

Functional specifications

Requirements gathering

Gap analysis

Websites

Accomplishments

Shining Star & Super Star – UST (2024): Excellence in project leadership & performance.
WOW, Unicorn, Spotlight & Game Changer – Cognizant: For quality improvement & issue resolution.
Topaz & Bravo – Optum: For innovation, leadership & consistent results.

Certification

Certified Scrum Product Owner (CSPO) – Scrum Alliance

Timeline

Lead Business Analyst

UST
02.2024 - Current

Certified Scrum Product Owner (CSPO) – Scrum Alliance

11-2023

Senior Product Analyst (Product Owner)

Photon Interactive Private Limited
07.2022 - 12.2023

Delivery Manager (Business Analyst)

Access Healthcare Services
08.2021 - 01.2022

Business Analyst

Optum Insight India Private Limited
07.2018 - 07.2021

Business Analyst

Cognizant Technology Solutions
12.2012 - 05.2018

Senior AR Caller

Prometheus Group
10.2009 - 08.2011

Bachelor of Commerce - Commerce

St. Joseph College Of Arts & Science
04.2001 -

Similar Profiles

CREATE PROFILE
Srimathy PrincyLead Business Analyst