Hi, I’m
SRINIVASA RAGAVAN RENGANATHAN
Order to cash senior analyst
Chennai
Summary
O2C operations professional with 11+ years supporting accounts receivable cash application and dispute handling across US and regional teams. Expertise includes SLA governance, KPI reporting, and performance management of AR workflows. Proven track record reducing receivables through process automation and continuous improvement.
Overview
1
Language
14
years of professional experience
Work History
Accenture Services Pvt LtdBangalore
Order to Cash Senior Analyst
09.2025 - Current
Job overview
- Lead FPD & ITC operations for US region portfolio ensuring SLA compliance.
- Manage end-to-end processes: Lockbox, Refunds, SpeedPay, and EDI.
- Drive KPI performance through structured governance reporting.
- Conduct RCA for deviations and implement preventive controls.
- Support and mentor analysts to improve productivity and quality.
CMA CGM GBSIChennai
Process Expert
05.2023 - 09.2025
Job overview
- Led AR process transformation and automation initiatives.
- Identified revenue leakage and strengthened internal controls.
- Improved operational turnaround time and accuracy levels.
- Delivered knowledge transfer sessions and supported transitions.
Infosys BPM Pvt LtdBangalore
Process Specialist
06.2020 - 04.2023
Job overview
- Reduced process cycle time by 20% via workflow optimization.
- Improved data accuracy by 15% through quality controls.
- Conducted audits and enhanced SOP compliance framework.
Capgemini Service Pvt LtdBangalore
Senior Process Associate
10.2016 - 02.2020
Job overview
- Managed a 6-member team handling AR portfolio.
- Ensured SLA adherence and client satisfaction.
- Conducted mentoring sessions and performance evaluations.
Accenture Services Pvt LtdChennai
Senior Process Associate
01.2013 - 06.2016
Job overview
- Handled AR reconciliations and dispute management.
- Implemented process improvements to enhance efficiency.
Education
University of Madras
Bachelor of Commerce (B.Com)
01.2013
Skills
O2C Operations & AR Portfolio Management
Cash Application, Lockbox, FPD & ITC
Refunds, EDI & Reconciliation
SLA Governance & KPI Dashboard Reporting
Root Cause Analysis & Continuous Improvement
Client & Stakeholder Management
Team Leadership, Mentoring & Escalation Handling
Advanced MS Excel & Data Analysis
Accomplishments
- Reduced outstanding receivables by 25% within 6 months.
Timeline
Order to Cash Senior Analyst
Accenture Services Pvt Ltd
09.2025 - Current
Process Expert
CMA CGM GBSI
05.2023 - 09.2025
Process Specialist
Infosys BPM Pvt Ltd
06.2020 - 04.2023
Senior Process Associate
Capgemini Service Pvt Ltd
10.2016 - 02.2020
Senior Process Associate
Accenture Services Pvt Ltd
01.2013 - 06.2016
University of Madras
Bachelor of Commerce (B.Com)
Languages
Tamil | English
Key Achievements
Recipient – Rising Star Award., Recipient – Uni Numero Award., Recipient – Individual Extra Mile Award., Recipient – Above & Beyond Award.