Associate Director of consulting, a first principles thinker and an impact coach
Industries: US Health care and Manufacturing 02C
Projects executed: SAAS product implementation, SAP migrations, Java, iOS, Android, US health care - Claims, Appeals, billing and enrollment automations, Approach of project delivery: Deliver a value with speed with an end goal to realize the value. Measure the customer feedback with net promoter score (NPS).
Delivering multiple projects worth USD ~ 2M.
Expert in Agile and Waterfall methodologies. Critical path and Critical chain expert.
Extensive intelligence in ITIL foundation framework which includes Service, Problem, Escalation, Change, Transition, Project Management with proficiency in managing issues that could impact end-to-end delivery operations and providing leadership/direction
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director
HighRadius
Hyderabad
01.2024 - Current
In charge of overseeing Global Implementations across accounts, comprising a minimum of 12 projects, with target revenue of approx. $2 million per project annually. Tasked with delivering value to multiple accounts while leading large teams consisting of Project Managers, Assistant Project Managers, Consultants, and Architects.
Be a solo player for accounts with high value – Drives the project as alone with Sr. Consultants and Solution Delivery Managers.
Achieve value by automating all feasible Order-to-Cash (O2C) processes, aiming to enhance net recovery rates, overdue coverage, FTE savings, reduction in bad debt, and expedited cash clearing, among other objectives.
o Provide regular updates on account status directly to the client's CFO during Steering Committee meetings. Continuously align with executives to ensure delivery of value is in accordance with expectations.
o Solve problems by first principles approach and proactively identify risks and issues by FMEA.
o Conduct weekly business reviews with Project Managers to ensure that each project's cost, schedule, and quality are on track. Forecast cost overruns and proactively mitigate them.
o Empower Project Managers to proactively address and respond to risks effectively.
Make decisions on deployment strategies with the aim to deliver highest automation value.
Negotiations on budgets for each deployment with commercial teams and consulting leadership.
Recommend process improvement with a rationale to strategy and operational teams.
Hiring project managers – Hiring A players who are Innovative and Highly productive
Mentor PMs and APMs by continuously empower them to make decisions with a value delivery mindset.
Conduct performance appraisals and provide SMART progressive goals to align with organizational objectives.
Achievements: Manager of the year 2023 and Highflyer Manager H1 2023.
Project Manager
HighRadius
Hyderabad
11.2022 - 12.2023
As the project manager, oversee the deployment of HighRadius products for multiple accounts alongside consultants and architects.
Ensure timely delivery of value by effectively planning and managing project schedules. Regularly engage with clients to align on the scope of delivery.
Communicate project status to all stakeholders through weekly reviews. Conduct root cause analysis with consultants to address delivery defects.
Proactively mitigate or prevent implementation issues.
Provide regular feedback to project staff to enhance project efficiency. Update account directors weekly on project status.
Utilize the "Answer first, followed by Rationale" strategy for clear communication
Project Manager, PMO
BcForward - Elanco Animal Health
Hyderabad
11.2018 - 10.2022
Manager projects in Manufacturing, IT, supply chain, quality projects using Critical chain methodology.
Manage and proactively communicate deviations in scope, schedule, resources issues and cost.
Managed global projects( - Lilly to Elanco IT tech transfers, Bayer to Elanco IT tech transfers.
Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
Monitored customer satisfaction levels by collecting feedback from stakeholders through surveys or interviews.
Created project governance models to ensure compliance with standards and regulations.
Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
Provided guidance on best practices in project management methodology across multiple business units.
Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
Project Manager
Techouts
Hyderabad
01.2018 - 07.2018
Implement - SAP Hybris eCommerce along with Android and iOS implemetations
Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
General Manager
Tema Business Systems
Hyderabad
07.2017 - 11.2017
Sage X3 ERP implementations.
Head of all organizational functions - IT, Project Delivery, Human resources and Finance.
Actively participated in strategic planning sessions focused on long-term growth opportunities.
Conducted regular meetings with stakeholders to review progress against objectives and timelines.
Organized and facilitated meetings with stakeholders to discuss project progress.
Developed, implemented and monitored project plans to ensure successful completion of projects.
Communicated regularly with senior management about progress on key initiatives and upcoming milestones.
Provided ongoing guidance and support to project staff throughout the life cycle of each project.
Developed processes for monitoring the effectiveness of operational systems in order to improve efficiency.
Deputy Manager
Optum Global Solutions
Hyderabad
08.2012 - 06.2017
Responsible for automation projects and US HealthCare Part D appeal based out of Hyderabad and Noida sites.
Responsible to manage a head count of 100+ FTEs which contained Appeals analysts, Subject Matter experts, Assistant Managers and Sr. Assistant Managers.
Responsible for all phases of people management - Hiring and separation. Forecasting, Hiring, training and coaching, performance management and separation.
Certified as a Manager Alpha and Situational Leader.
Provided guidance and support to team members to help them achieve goals.
Prepared monthly progress reports detailing achievements against set targets.
Growth Path:
Sr. Assistant Manager Mar’15 – Jun’15
Assistant Manager Aug’12 - Feb’15
Team Leader
Sitel
Hyderabad
09.2006 - 07.2012
Responsible for a team of 20 FTEs including an SME while they help troubleshot technical issues of internet connectivity, email configurations etc.
Growth Path:
Subject Matter expert
Master Trainer
Sr technical support
Technical support
Education
B.Tech - Electrical Engineering
JNTU
Hyderabad, TG
Skills
Strategic leadership
Program Management - Scope, Schedule, Cost, Quality, Risks, Resources etc
Coaching and Feedback - Certified as Impact Coach consultant
Decision Making
Situational Leadership
Account/Program Management
Process Improvement
Budget Management
Hiring and Training
Performance Evaluations
Team Collaboration and Leadership
Certification
Project Management Professional - PMP
SAFe Scrum Manager - SAFe
Agile Scrum Master
Impact Coach Consultant
Manager Alpha
Master Trainer
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Accomplishments
Many but the recent ones are Manager of the year - 2023. Manager of H2 2023.
JOB OBJECTIVE
Seasoned Program Management Professional with over 17+ yearsof experience, targeting a challenging Project Director role in Hyderabad. Adept at end-to-end project management, client engagement, and budgeting, with a focus on delivering speed to value in industries such as US healthcare, SAAS product implementation, and manufacturing