sriram J
SAP Service Integration And Orchestration SIO Bridge Analyst
Chennai ,Tamil Nadu
Summary
Skilled in Application Management Services and SAP Basis, with expertise in ServiceNow for IT service management. Proficient in SAP Basis functions, Monitoring, Performance optimization, and security. Known for process optimization, system reliability, and top-tier support, enhancing business operations
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Systems Engineer
Atos
Chennai
05.2022 - Current
Proficiently utilized SAP GUI at Siemens to serve multiple clients by creating and resolving tickets. Demonstrated expertise in streamlining processes, ensuring client satisfaction, and maintaining effective communication
Medical Claims Analyst
Access Health Care
Chennai
12.2021 - 05.2022
medical insurance claim denial reprocessing, including following up on rejected claims and resolved outstanding issues.
Skills
Servicenow
Application management services
ITIL services Management & Reporting
Agile process & Methodologies
Microsoft office
SAP Basis
Education
PG Diploma - Materials Management
Annamalai University
Chidambaram 11.2021 - 11.2022
Bachelor Of Engineering - Electronics And Communications Engineering
VISTAS
Chennai 06.2016 - 06.2020
Certification
Microsoft Azure AZ-104
Roles & Responsibilities
- Managing, Monitoring, resolving incidents and requests in line with agreed internal Service Level agreements
- Monitoring of active users and work processes.
- Setting up TMS, including systems to domains, importing TPs from development to production, Quality as per requirement of user.
- User Administration like user creation, user deletion, creation of activity groups, creation of profiles, assigning profiles to users.
- Client Administration like creation of clients, deletion of client
- EDI (IDOCs) Monitoring Creating, Scheduling & Monitoring Background jobs.
- Responsible for Daily health Checks.
- Analyzing Short Dumps, System logs, managing Lock entries. Creating & maintaining RFC Connection.
- Creating Member Wise task list & Monthly rosters for team
- Created KT (Knowledge Transfer) documents outlining the scope of support for the internal team