SRIRAM K
Chennai
Summary
Dynamic Assistant Vice President at Axis Bank with expertise in operations management and strategic planning. Proven track record in enhancing digital journeys and improving customer satisfaction through effective relationship building. Successfully led process migrations and audit deliverables, driving operational efficiency and fostering a collaborative team environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Vice President
Axis Bank
Chennai
03.2023 - Current
- Managing NRI servicing operations covering Re-KYC, Activation, Conversion, and other servicing requests.
- Created and maintained a positive working environment through effective leadership practices.
- Prepared reports outlining progress on projects, staffing needs.
- Executed swift and timely resolution and follow-up.
- Involved in the handling of internal and RBI audit-related deliverables.
- Engagement with the product, business unit, in bringing process changes and enhancement of the digital journey.
- Responsible for meeting the PHA.
- Actively participated in the migration of the Citibank process on the Axis platform.
Senior Manager
Citi corp Services India Pvt Ltd
Chennai
03.2022 - 02.2023
- Handled all servicing requests of both domestic and NRI clients.
- Reporting of the daily dashboard to the management.
- Publishing weekly highlights, issues, and focus areas of the unit to the management.
- Submission of KPIs with the governance.
- On-time delivery of MCA and other audit deliverables to the stakeholders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
NRI Account Opening
Citi corp Services India Pvt Ltd
Chennai
05.2016 - 02.2022
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Tata Consultancy Services/CGSL/E-Serve Intl
Chennai
07.2004 - 04.2016
- Part of the Quality Metrics Unit of the India account opening and maintenance process of Citibank between July 2011 and June 2013.
- Handled the Transaction Processing unit of Citibank India from July 2004 to June 2011.
Articled clerk/Audit assistant
M/s.M.R.Narain&Co.,Chartered Accountants
Chennai
03.2000 - 02.2003
- Handled concurrent audit of various public sector banks
- Part of Statutory audit review team
- Conducted audit of various Private sector,Partnership firm and Sole proprietorship accounts
Education
CA Intermediate -
Institute of Chartered Accountants of India
11.2008
M com -
Madras University
05-2005
B com -
Madras University
05-2001
Skills
- Operations Management
- Process Reengineering
- Strategic Planning
- Vendor Management
- Audit management
- Effective relationship building
Certification
- Domain academy certification on Anti Money Laundering, Web based training
- Advanced Excel Training, 1 day
- First Time Manager, 2 days
- Fraud Control training, 1 day
- Information security, Web based training
- Enmesh-Effective team handling, 1 day
Languages
- English
- Tamil
- Hindi
Personal Information
- Passport Number: Ready
- Date of Birth: 09/16/81
- Gender: Male
- Nationality: Indian
Accomplishments
- Performance Excellence award received from Citibank Operations and Technology
- Best Team and Individual award for actively participating in the FCNR promo
- Performance Excellence Award received from Citibank, Country Business Manager
Languages
English
First Language
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Affiliations
- Introduced the CBOL conversion process for NRI clients in 2020, the first in the industry
- Brought the digital account opening process for NRI clients in 2021
- Automated the Deposit account-opening process, which resulted in cost savings
Timeline
Assistant Vice President
Axis Bank
03.2023 - Current
Senior Manager
Citi corp Services India Pvt Ltd
03.2022 - 02.2023
NRI Account Opening
Citi corp Services India Pvt Ltd
05.2016 - 02.2022
Assistant Manager
Tata Consultancy Services/CGSL/E-Serve Intl
07.2004 - 04.2016
Articled clerk/Audit assistant
M/s.M.R.Narain&Co.,Chartered Accountants
03.2000 - 02.2003
CA Intermediate -
Institute of Chartered Accountants of India
M com -
Madras University
B com -
Madras University
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