Srishti Gupta
Ghaziabad
Summary
Results-driven Branch Operations professional with 2 years of experience in managing loan disbursements, customer service operations, and branch-level coordination at PNB Housing Finance. Skilled in ensuring compliance, improving turnaround time, and delivering high customer satisfaction while maintaining portfolio quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BRANCH OPERATIONS MANAGER
PNB HOUSING FINANCE LIMITED
Ghaziabad
2024.02 - Current
- Led end-to-end branch loan operations, ensuring smooth processing, documentation, and disbursement.
- Streamlined operational workflows to reduce loan processing TAT
- Maintained portfolio quality by monitoring delinquency rates and reducing NPAs.
- Resolved customer complaints swiftly, ensuring high retention rates
- Coordinated with credit, underwriting, and legal teams for timely approvals and disbursements.
- Maintained strong customer relationships by resolving queries related to disbursement, repayment schedules, and loan servicing.
- Established customer service protocols, markedly enhancing client satisfaction scores
- Handled post-disbursement documentation, and ensured proper record maintenance.
- Supported the achievement of monthly branch disbursement targets through effective coordination and follow-ups.
- Resolved customer inquiries and complaints promptly to maintain strong relationships.
Intern
Trading Shala
2023.09 - 2023.10
- Gathered & analyzed financial/document data with research and workflow to draw conclusions.
- Gained hands-on experience in equity markets, including technical and fundamental analysis.
- Studied key financial indicators, earnings reports, and market news impact on stock prices.
- Developed skills in portfolio management and risk assessment strategies.
- Participated in live trading sessions and strategy discussions..
- Gained exposure to trading platforms such as GROW or similar brokerage tools.
- Completed daily market research tasks and presented findings in a team environment.
- Conducted research on stocks based on price action, chart patterns, and volume analysis.
Education
MBA - Finance & Marketing
Galgotias Institute Of Management and Technology
Greater Noida, Uttar Pradesh01.2024
B.com -
Kamla Raja Girls Postgraduate Autonomous College
Gwalior, Madhya Pradesh01.2022
12th Science -
Govt. Girls Intercollege
Mahoba, Uttar Pradesh01.2019
Skills
- Loan processing
- Customer relationship management
- Operational streamlining
- Portfolio management
- Risk assessment
- Effective communication
- Time management
- Cash handling
- Documentation compliance
Certification
- Certification in Digital Marketing from Google Garage
- Certification in Power BI from Mind Luster
- Financial Modeling from Internshala
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Training
- 1 day seminar on SEBI, Galgotias Institute of Management and Technology, Greater Noida, Uttar Pradesh
- 1 day seminar on 'ENTREPRENEURSHIP', Galgotias Institute of Management and Technology, Greater Noida, Uttar Pradesh
Languages
- Hindi
- English
- Hindi
Timeline
BRANCH OPERATIONS MANAGER
PNB HOUSING FINANCE LIMITED
2024.02 - Current
Intern
Trading Shala
2023.09 - 2023.10
MBA - Finance & Marketing
Galgotias Institute Of Management and Technology
B.com -
Kamla Raja Girls Postgraduate Autonomous College
12th Science -
Govt. Girls Intercollege