Stephen Cornelius

Performance driven professional offering experience of over 8 years in streamlining & overcoming complex business challenges, participating in operational initiatives while delivering results in growth, revenue & operational performance and generating income for the organization; skilled in cross-functional aspects encompassing Operations Management, Banking, Client Relationship Management, Risk Management, Team Building, MIS Management & Reporting.

HDFC Bank Ltd, Bengaluru

as Senior Channel Manager (2019-2020)

● Got an opportunity to setup and drive the pilot batch of Credit Cards outbound contact center for South 2 region, directly under supervision of National Sales Manager. Led a total team size of 70 across 2 locations with a growth of over all business and profits. Teams overall tasks included sourcing and processing applications, quality control, end to end customer support and sales, compliance management, and retention of customers. As a pilot project, learning of various new products, training of staffs, running tests and trails periodically, process audit and business continuity was part of the responsibilities given. After successful pilot run project was handed over in August 2020.

HDFC Bank Ltd, Bengaluru

as Channel Manager (2018-2019)

● Got an opportunity to setup and drive the pilot batch of Merchant Contact center for South 2 region. Headed a total team size of 20. Teams overall tasks included sourcing and processing applications, end to end customer support and sales, and retention of customers. Learning and training staffs on various new products, running tests and trails, process audit and market research was part of the responsibilities given. After successful pilot run, project was handed over in October 2019.