Stephen Sudhakar John

Responsible for maintenance and support of FSCM, HRMS and Portal Production, Test and Development Instances

• Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
• Applying Updates and Fixed through Change Assistant
• Working with Development teams to resolve Database and Technical queries and resolve problems encountered during development\Testing
• End-to-End Installation of PeopleSoft including Database creation, Weblogic server and Application Server configuration and Batch Environment configuration
• Configuration of Change assistant for PeopleSoft upgrade and application of Bundles and Fixes
• Troubleshooting Application, Web server, and Database server related problems
• Co-ordinate with IT team for Network, SMTP and server related backup and maintenance
• Manage first level support team to resolve issue reported and take it to closure
• People Tools Upgrades (PT 8.49 to 8.51) (PT8.51 to PT 8.53) (PT8.53 to PT 8.54\8.55\8.56\8.58) Peoplesoft Application Upgrade Portal 9.0 to 9.1 FSCM 9.0 to 9.2 HCM 9.0 to 9.2 Configuring search related setup
• Setup PUM images image for extraction of Bundles\Fixes as requested by support team
• PUM image update ( apply PUM images as part of regular maintenance to enable new features\bug fixes)
• Installing SSL certificate, which involves creation of CSR, co-ordinate with vendor and Install\renew SSL certificate on Weblogic server
• Fix all vulnerabilities ( People Tools and related applications) identified by internal\external VAPT reports
• Setup and configure WSDL to enable access to external system and co-ordinate with vendor in case of any issues\configuration changes
• Establish Eternal integration with external systems hosted by external vendors for Recruitment solutions and Learning Management
• Responsible to maintain uptime and co-ordinate with support team and vendors for any issues pertaining to integrations.
• Implemented best practices in change management to facilitate smooth transition during organizational restructuring initiatives.

• Responsible for Peopletools Upgrade from 8.49 to 8.55
• Peoplesoft HCM Application upgrade from 9.0 to 9.2
• Document timelines and issues encountered during upgrades
• Attend Daily status call with client to brief on upgrade status\issues\delays
• Participate in daily reviews and update client on Upgrade status
• Co-ordinate with team for installation and Configuration of Application, Process Scheduler and Webserver on new infrastructure provided for Initial Pass and MTP's
• Collaborated with stakeholders to gather requirements, ensuring seamless integration of new modules into existing workflows.

• Responsible for maintenance and support of HRMS Production, Test and Development Instances
• Assist in creating WebLogic package for automating web logic sp2 installation
• Upgrade OS on of Peoplesoft Application from Windows 2003 to Windows 2008 Servers
• Configure external and Internal Interfaces to Peoplesoft System
• Migration of Objects to Production and prepare Documentation on support related activities performed.

• Responsible for maintenance and support of Finance, Crm, Hrms and Portal Production, Test and Development Instances
• Managing a Team of 5 Engineer's for maintenance and support of Peoplesoft Instances
• Co-ordinate with IT team for Network, SMTP and server related backup and maintenance
• Applying Updates and Fixed through Change Assistant Troubleshooting Application, web server and database server related problems
• End-to-End Installation of PeopleSoft including Database creation, Weblogic Web server and Application Server configuration and Batch Environment configuration.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Worked with development and testing team with defects and performance issues post upgrade
• Maintaining PeopleSoft Instances for Development & Testing
• Working with Development teams to resolve Database and Technical queries and resolve problems encountered during development and retrofit.

• Peoplesoft Administrator- As part of Internal Implementation, OFFS (Previously i-flex Solutions Ltd) was part of implementation of PeopleSoft Finance, HRMS, CRM and Portal modules
• Leading team of 4 engineers
• Worked with all four-development teams (PeopleSoft Finance (8.4 and 8.8sp1), HRMS 8 Sp1, CRM 8.4 and Portal 8.8 modules.) maintaining number of PeopleSoft Instances for Development, Testing and Production Environments
• Maintained four Production Instances and 15 individual Development instances concurrently
• Worked with Development team to resolve Database and Technical queries and working in close coordination with Peoplesoft Customer Care to keep up to date with module wise updates and fixes and to resolve specific problems encountered during development
• Responsible for complete Backup and Disaster Recovery and Archiving for all PeopleSoft related Data
• Restoring Production Data on Test Environment for Development team to resolve critical issues on Production
• General Network Administration and Monitoring
• Migration of Finance Production to New Hardware
• Successfully Upgraded Oracle Database from 8i to 9i and Migrated CRM Production from Mumbai Office to Bangalore
• Successfully Upgraded People Tools from 8.41, 8.42 to 8.45 on CRM and 8.42 to 8.44 and 8.45 on Finance Production.

• Co-ordination for call closure
• Diagnosis and Technical support for escalations Antivirus Management
• Installation and configuration of Windows NT/Win2K
• Problem diagnosing and troubleshooting of End user call
• Server and User data Backups
• First level troubleshooting of servers
• Desktop Management and Troubleshooting
• Installing and configuring Oracle Database server
• Troubleshooting Client Connectivity Problems
• Installing and troubleshooting Third party Packages and Software's
• Asset, Vendor, and hardware management
• Manage team of 14 engineers across 4 locations
• Responsible for planning shifts as it was 24/7 service window Resource planning.