STUTI SINHA
MARKETING
NOIDA
Summary
Achieved significant customer satisfaction improvements at TELEPERFORMANCE through effective complaint resolution and technical support, showcasing exceptional communication and strong empathy. As Assistant Manager at ZERODHA BROKING LIMITED and AXIS BANK, led teams to enhance performance and foster collaboration, demonstrating a goal-oriented mindset and effective negotiation skills.
Overview
6
6
years of professional experience
Work History
CUSTOMER EXECUTIVE
TELEPERFORMACE
03.2020 - 01.2021
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
Assistant Manager
ZERODHA BROKING LIMITED
01.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
ASSISTANT MANAGER
AXIS BANK
07.2015 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
MBA - MARKETING
ASIAN BUSINESS SCHOOL
Noida, India 04.2001 -
Bachelor of Commerce - ACCOUNTING
MAHATMA GANDHI KASHI VIDYAPEETH
Varanasi, India 04.2001 -
High School Diploma -
RLB SCHOOL
LUCKNOW 04.2001 -
Skills
- Exceptional communication
- Strong empathy
- Goal-oriented mindset
- Effective negotiation
Timeline
CUSTOMER EXECUTIVE
TELEPERFORMACE
03.2020 - 01.2021
Assistant Manager
ZERODHA BROKING LIMITED
01.2016 - 08.2018
ASSISTANT MANAGER
AXIS BANK
07.2015 - 12.2015
MBA - MARKETING
ASIAN BUSINESS SCHOOL
04.2001 -
Bachelor of Commerce - ACCOUNTING
MAHATMA GANDHI KASHI VIDYAPEETH
04.2001 -
High School Diploma -
RLB SCHOOL
04.2001 -
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