Subita Chhetri

In my role as a Customer Support and Tech Support Specialist, I handled customer inquiries regarding billing and technical issues. I provide exceptional support to ensure efficient and effective query resolution. My responsibilities included:

• Billing Support: Resolving account discrepancies, payment issues, and invoice clarifications with accuracy and timeliness.
• Technical Support: Assisting customers with device-related problems, offering troubleshooting guidance for effective solutions.
• Query Resolution: Managing a high volume of customer queries through, live chat, ensuring accurate documentation.
• Continuous Improvement: Staying updated on product updates and support technologies, contributing to best practices and documentation.

I have handled multiple tools simultaneously to assist service members through email and chat when necessary. My ability to understand and identify queries is enhanced by active listening and soft skills.

• Assisted customers by effectively communicating and ensuring a clear understanding of their transactions and fostering a seamless customer service experience.
• Assisted service members via email as required.
• Identifying queries through active listening and soft skills.
• Described product and service details to customers to provide information on benefits and advantages.