Suchandana S
Consultant
Tata value homes new haven near golden palm resort
Summary
Talented professional manager seeking to fill an executive role. In quest of challenging assignments in the software industry with a growth-oriented organization with a challenging Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
3
3
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Associate Consultant
KPMG
11.2021 - 05.2024
- I work in the viding day-to-day direction to junior team members
- I worked in service now portal with incident management and problem management have a good hands on service now
- Have a good experience with jira now portal
- Provide audit engagement team services with a focus on audit quality and professional scepticism
- I work with service now portal with depth to incident management, request management and problem ticket
- I work with jeera portal with daily to daily ticket basis
- Have a good hands on excel to create many dashboards.
Service associative Engineer
Accenture
12.2020 - 11.2021
- Acting as 24x7 escalation points to Server and Application support issues
- Adherence to Incident Management/ ITIL Process, timely issuance of SDN within the first 5 minutes of issue identification, No human error i.e
- No missing of critical WebTop/Formula error, active participation on Recovery Calls
- Ensue footprint transition is success; support new joiners with both classroom and on job training so service of supported products remains transparent
- To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
- To produce routine daily logs, exception reports and to produce reports on major service incidents
- Taking part on change management
- Implementing the change
- CAB meeting involvement
- Coordinating with BU for approval
- Schedules coordinate and track all server maintenance
- Able to manage own work and multitask, meet tight deadlines without losing sight of priorities
- Work in team environment to complete all testing activities according to schedule
- Coordinate resolutions with development team and project managers
- Complete root cause analysis of defects
- Troubleshoot and resolved application issues escalated from end users
- Processed large batches of data on daily and weekly basis
- Participated in daily weekly and bi-monthly status meetings
- Completed testing on code releases to ensure quality.
Technical Engineer
Hewlett-Packard
- 11.2020
- Managed a team of 35 people from various backgrounds
- A brief discussion with clients use to Handel all the escalations customers
- Over exceeded the targets by 20% and reduced the time limits of the client
- Use to handle the Us client and Canada client
- Created and coordinated the communication and promotion policy of the brand
- Creating monthly and yearly target Built and implemented the production request
- For last 6 months use to generate the sales Spos and bill generation process.
Education
Schooling - undefined
State Board of Karnataka (Godwin public school)
Karnataka Secondary Education Examination - undefined
Presidency college
BCA (bachelors of computer applications) - undefined
Presidency College Bangalore University
Skills
Process Analysis
Activities
- Self-learner & self-initiator with positive attitude.
- Excellent logical and analytical skill.
- Excellent team player.
- My hobbies are
- I love dancing
- I am a little professional dancer
- I am a professional dancer model
- Active in all the physical activities
Certification
Chat Gpt and AI
Timeline
Chat Gpt and AI
05-2024
AI hacks with MS office
04-2024
Associate Consultant
KPMG
11.2021 - 05.2024
Service associative Engineer
Accenture
12.2020 - 11.2021
Technical Engineer
Hewlett-Packard
- 11.2020
Schooling - undefined
State Board of Karnataka (Godwin public school)
Karnataka Secondary Education Examination - undefined
Presidency college
BCA (bachelors of computer applications) - undefined
Presidency College Bangalore University
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