Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

SUDEESH S

Coimbatore

Summary

Resourceful Virtual Relationship Manager skilled at maintaining high productivity and efficiently completing tasks. Specialize in customer relationship management software, digital communication platforms, and data analysis to enhance client engagement. Excel in active listening, empathy, and problem-solving to deliver exceptional remote customer service and support.

Overview

4
4
years of professional experience

Work History

Virtual Relationship Manager

Suraj & CO
Bengaluru
06.2023 - 04.2025
  • Top firms are assigned to me; we must share monthly bills with those companies, and collect the bill amount before the due date.
  • Providing service based on consumer requests.
  • There is a monthly aim to achieve.
  • More on mail communication with customers needs to be a must.

Team Leader

Hrh Next PVT LTD
Coimbatore
08.2022 - 05.2023
  • Daily, download the agent performance, analyze the data, and provide the downloads to the advisors. Also, continue tracking to improve performance.
  • Find the advisor's issue, and give the proper resolution for controlling the attrition.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Implemented strategic plans to enhance team performance and productivity.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Customer Support Associate

Hrh Next PVT LTD
Coimbatore
07.2021 - 08.2022
  • Responded to incoming call for information by following a set of script.
  • Resolved customer inquiries in a timely manner
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified opportunities to improve customer service processes.

Education

Bachelor of Science - Information Technology

Kongunadu Art's And Science College
Coimbatore
06-2021

Skills

  • Customer relationship management
  • Data analysis
  • Performance tracking
  • Strategic planning
  • Monthly billing
  • Service delivery

Affiliations

  • Graphic designer
  • Photography
  • Traveler

Accomplishments

  • Best VRM for the financial year 2023–2024
  • Best CSA for Target Achieving

Languages

Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1

Timeline

Virtual Relationship Manager

Suraj & CO
06.2023 - 04.2025

Team Leader

Hrh Next PVT LTD
08.2022 - 05.2023

Customer Support Associate

Hrh Next PVT LTD
07.2021 - 08.2022

Bachelor of Science - Information Technology

Kongunadu Art's And Science College

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SUDEESH S