Sudeshna Roy
Pune
Summary
Subject matter expert in supply chain management with 14 years of experience in e-commerce and retail. Proven expertise in vendor management, catalog operations, and internal compliance. Successfully led teams and coordinated stakeholders to drive operational excellence and maintain high productivity standards.
Overview
15
15
years of professional experience
Work History
Catalog Lead - IN Marketplace
Amazon Seller Services Pvt. Ltd.
11.2016 - 02.2026
- Led end-to-end hiring including screening, interviews, onboarding, and training across multiple teams
- Defined KPIs, quality benchmarks, productivity goals, and SLA adherence metrics
- Conducted performance reviews, coaching sessions, and succession planning
- Partnered with sales, category, finance, and tech teams to resolve catalog and listing issues
- Ensured compliance with Amazon catalog standards, vendor selection, product selection to reduce seller escalations and ensure customer satisfaction.
- Have been a SME for Vendor Management, Problem Solving and On boarding
- Active member of the First ever Aged Case Project in BLR site during for 2 years.
- Part of UTC5 Project for Hazardous Material acting as a bridge between Vendors and Fulfilment Centers.
- Part of Unique Identifier related project (EAN)
Senior Officer
Tesco India Pvt. Ltd.
05.2013 - 10.2016
- Led staffing, budgeting, and operational planning aligned with demand forecasts
- Managed vendor contracts, cost optimization initiatives, and inventory controls
- Reviewed financial, revenue, productivity, and quality metrics for leadership reporting
- Implemented operational benchmarks, SOPs, and compliance standards
- Conducted hiring, performance evaluations, and workforce planning activities
Senior Officer
Xchanging India Pvt. Ltd
01.2011 - 01.2013
- Supported insurance and shared services operations with strict SLA adherence
- Performed data processing, validation, and client reporting activities
- Coordinated with onshore teams to resolve process and quality issues
- Maintained documentation, compliance checks, and audit readiness
Education
Masters of Science - Microbiology
Garden City College
01.2011
Bachelors of Science - Microbiology
Vivekananda College
01.2009
Skills
- Vendor management and stakeholder engagement
- Catalog operations and compliance
- Process improvement and quality audits
- Reporting and analytics
- Team leadership and workforce planning
- KPI management and performance metrics
- Quality assurance and control
- Microsoft Office proficiency
- Advanced Excel skills
- Email communication strategies
- Operational planning
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Oriya
Intermediate
B1
Websites, Portfolios and Profiles
linkedin.com/in/Sudeshna-roy-686938a9
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge and belief.
Hobbies and Interests
- Reading Novels
- Gardening
- Trying new Cuisines
Timeline
Catalog Lead - IN Marketplace
Amazon Seller Services Pvt. Ltd.
11.2016 - 02.2026
Senior Officer
Tesco India Pvt. Ltd.
05.2013 - 10.2016
Senior Officer
Xchanging India Pvt. Ltd
01.2011 - 01.2013
Masters of Science - Microbiology
Garden City College
Bachelors of Science - Microbiology
Vivekananda College