Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sudharshan B

Bangalore

Summary

Dynamic Cluster Manager at Zypp with a proven track record in performance tracking and process improvement. Skilled in employee training and development, I successfully led a team to resolve operational challenges. Adept at strategic problem-solving, I foster a collaborative environment that drives results and boosts team morale.

Overview

16
16
years of professional experience

Work History

Cluster Manager

Zypp
Bengaluru
02.2024 - Current
  • Managed a team of seven leaders to achieve optimal performance.
  • Assigned daily targets and discussed work priorities with team members.
  • Tracked under pickup cases and developed plans for resolution.
  • Monitored negative wallet cases daily, implementing corrective actions.
  • Coordinated porters for on-road breakdown situations effectively.
  • Resolved vehicle blockages promptly to ensure smooth operations.
  • Conducted regular client store visits to manage resource allocation.
  • Analyzed rider feedback and reports to identify improvement opportunities.
  • Tracking of vehicle submission, along with RCA.
  • Motivating and managing the team for optimal performance.
  • Hiring and training team leaders.
  • Tracking live performance of the team and maintaining an attendance tracker on a daily basis.

Senior Executive

Revv
Bangalore
11.2022 - 05.2023
  • Taking care of Vehicle documents for PAN India
  • Managing procurement related works
  • Taking care of End to End RTO related in person
  • Having a track of GPS non communicating vehicles and assigning technician for same
  • 24/7 connected with team members
  • Created tracker to maintain all required information
  • Created a drive where Pan India documents are uploaded for company visibility with security Tracker
  • created and maintained related to fueling
  • Any expenses and payments related to company been tracked and uploaded in portal, along with documents
  • Taking care of all legal issue cases with authorization
  • Taken care on recruitment and training for Delivery Executive
  • In charge of shifting vehicles Pan India SPOC for sale vehicles

Team Lead

ZoomCar India Pvt Ltd Bangalore
Bangalore
03.2022 - 06.2022
  • Updating roasters on weekly basis
  • 24/7 connected with team members
  • Attending calls received from Host/Customer/Management team
  • Updating vehicles scheduled status to team before their shift to plan and execute accordingly
  • Assigning tasks to fleets as per shift
  • Helping customers to get vehicles clean and on time
  • Maintaining team to recover vehicles
  • Handling Damage Recovery with misbehaving customers
  • Updating daily reports of the bookings
  • Tracking non-drop vehicles.

Team Lead

Drivezy
Bengaluru
02.2020 - 03.2022
  • Assigning Shifts to the Executives
  • Maintaining Periodic maintenance service Records of the vehicles
  • Tracking non-drop vehicles Updating daily reports of the bookings
  • Dealing with Active ride vehicles breakdown
  • Helping customers to get vehicles clean and on time
  • Maintaining team to recover vehicles
  • Handling Damage Recovery with misbehaving customers

Sales Executive

GRT Jewelers
04.2011 - 04.2013
  • Achieved highest company sales of the year
  • Developed relationship with team partners to increase company-wide sales
  • Guided, mentored, and trained new sales reps on sales strategy and process
  • Organized participation in trade shows that increased sales for the company

Senior CRO

Country club
Bangalore
03.2009 - 04.2010
  • Generated Ideas and data from the membership records of the company
  • Calling the customers for annual maintenance charges (AMC)
  • Convince the customer for membership up gradation
  • Assigning the payment appointments to the collection department
  • Update the payment collected from the customers

Education

Pre - University -

01.2014

HIGHER SECONDARY EDUCATION -

JSOS
01.2006

Skills

Time optimization and process improvement

  • Performance tracking and analysis
  • Employee training and development
  • Problem solving and strategic development
  • Leadership and teamwork skills

Timeline

Cluster Manager

Zypp
02.2024 - Current

Senior Executive

Revv
11.2022 - 05.2023

Team Lead

ZoomCar India Pvt Ltd Bangalore
03.2022 - 06.2022

Team Lead

Drivezy
02.2020 - 03.2022

Sales Executive

GRT Jewelers
04.2011 - 04.2013

Senior CRO

Country club
03.2009 - 04.2010

Pre - University -

HIGHER SECONDARY EDUCATION -

JSOS

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Sudharshan B