Sudhir Tiwari
Bangalore
Summary
I am a highly motivated and results-driven professional with a strong background in customer support and inside sales. I excel in resolving customer queries, turning negative experiences into positive outcomes by providing effective solutions and accurate information. With experience in handling high call volumes, I have successfully converted leads into loyal clients and contributed to revenue generation. Additionally, I possess a keen eye for design, having worked with editing tools such as Canva, Adobe Photoshop, and Adobe After Effects. I am committed to bringing value to any role I undertake by leveraging my strong communication, problem-solving, and sales skills.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Medibuddy
08.2023 - 02.2024
I have 6 months of experience as a Customer Support Executive at MediBuddy, where I worked across various teams within the same department:
- Medicines: Handled medicine-related queries, collaborating with multiple teams and utilizing CRM software.
- Corporates: Managed queries related to corporate plans, packages, and annual health checkups.
- Refund Queue: Processed invoices, activated memberships, and addressed refund-related issues.
- OPD & Surgeries: Assisted with queries related to OPD services and surgeries
Business Development Executive
Global Software Technologies
06.2024 - 09.2024
I started my career as an Inside Sales Executive at Global Software Technologies, where my responsibilities included:
- Converting leads provided by the data and marketing teams into satisfied clients through support and guidance.
- Closing leads with positive feedback, contributing to company revenue.
- Making 100-150 calls daily.
- Scheduling an average of 4 live meetings per day.
- Pitching additional software and services offered by the company.
Education
Associate of Science - Pharmacy
KLE'S COLLEGE OF PHARMACY
Bengaluru, India05-2024
PU College - Science
KLE'S S.NIJALINGAPPA PU COLLEGE
Bengaluru, India04-2020
Secondary School -
S.T CATHERINE HIGH SCHOOL
Bengaluru, India05-2018
Skills
- Customer relationship management
- Upselling and cross-selling
- Cold calling and follow-ups
- Closing deals and achieving targets
- CRM software proficiency
- Strong Communication skills
LANGUAGE
ENGLISH
Advanced (C1)
HINDI
Bilingual or Proficient (C2)
KANNADA
Upper intermediate (B2)
Hobbies
- Photography: Capturing and editing photos of people, nature, objects, and animals.
- Drawing: Skilled in doodling, line art, and comic illustrations.
- Sports: Playing cricket and badminton to stay active and unwind.
- Binge-Watching: Enjoy science fiction, thriller, horror, and comedy genres.
- Reading: Passionate about books.
- Music: Listening to music of all genres and playing the guitar.
Hobbies and Interests
READING BOOKS, DRAWING, PHOTOGRAPHY, SINGING, SPORTS
Timeline
Business Development Executive
Global Software Technologies
06.2024 - 09.2024
Customer Support Executive
Medibuddy
08.2023 - 02.2024
Associate of Science - Pharmacy
KLE'S COLLEGE OF PHARMACY
PU College - Science
KLE'S S.NIJALINGAPPA PU COLLEGE
Secondary School -
S.T CATHERINE HIGH SCHOOL
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