Open To Work
Sufiyan Syed
Bengaluru
Work Preference
Summary
Dedicated Customer Service Professional experienced in BPO industry. Achieved over 95% Customer Satisfaction score by delivering empathetic support and resolving complex issues efficiently. Focused on driving organizational growth through proactive problem-solving and effective time management in fast-paced environments.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Support Associate
Syed sufiyan
Bangalore
11.2024 - 09.2026
- iEnergizer Pvt. Ltd. – Bengaluru, Karnataka. Nov 2023-sep 2026
- Resolved daily player inquiries via email ticketing systems, enhancing user experience with account recovery, billing discrepancies, and in-game technical issues.
- Restored compromised user accounts by strictly validating player identity and following security compliance protocols.
- Facilitated Robux purchases, premium subscriptions, and billing refund requests for parents and players, ensuring smooth transactions and customer satisfaction.
- Enforced platform safety by investigating reports of policy violations and escalating moderation issues swiftly.
- Maintained a 95%+ Customer Satisfaction (CSAT) score by providing clear, empathetic, and age-appropriate responses.
- Coordinated with tier-2 technical team to identify and report recurring platform bugs and login errors, contributing to improved platform stability.
Customer support executive
Syed sufiyan
Bangalore
12.2023 - 06.2024
Customer Support Executive Dec 2023 - Jun 2024
Ison Xperience's, Bangalore
• Expertly managed customer calls, efficiently resolving payment-related and technical app issues within
established threshold times.
• Consistently achieved client-set targets, surpassing business metrics and parameters.
• Proactively escalated system-related issues on behalf of customers, ensuring timely and effective
resolution.
• Maintained a strong focus on customer satisfaction, leading to consistently positive feedback and high satisfaction ratings.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled phone calls and provided accurate information to clients.
- Processed customer orders and managed returns effectively.
Education
BBA - Business Administration And Management
Smt. Danamma Channabasavaiah College of Arts, Commerce, Scie
Kolar 05.2019 - 07.2023
Skills
- Willingness to learn
- Flexibility and adaptability
- Skilled problem solver
- Time management skills
- Confident, positive attitude
- Multitasking
Languages
Hindi
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Certification
- Recognized a s the top performer in the team for exceptional productivity and efficiency.
- Consistently achieved the highest customer satisfaction scores, reflecting a strong commitment to exceptional service.
- Awarded Best Quality Performer for maintaining superior quality standards and delivering outstanding results.
Timeline
Customer Support Associate
Syed sufiyan
11.2024 - 09.2026
Customer support executive
Syed sufiyan
12.2023 - 06.2024
BBA - Business Administration And Management
Smt. Danamma Channabasavaiah College of Arts, Commerce, Scie
05.2019 - 07.2023