SUJAY
Bangalore
Summary
A seasoned professional with extensive experience in Workforce Management Information Systems (MIS), Operations Management, and Client & Customer Relationship Management. Skilled in overseeing end-to-end project management, collaborating with cross-functional teams, and managing complex operations for both domestic and international clients. Proficient in delivering impactful results through effective time management, data analysis, client relationship management, and workforce optimization.
Overview
1
1
Certification
Work History
Interactive Social Media Specialist
Capital One
- 3 years' experience as a Interactive Social Media Specialist (Core, HVS & Escalation)
Real Time Management WFM
Expedia
- 3 years' experience of Real time Management WFM
GCC Reporting Excellence
Expedia, Capital One, Walmart, BJ's & Target
- Over 6 years of experience in managing complex GCC reporting for multiple programs, ensuring accuracy, consistency, and alignment with organizational goals
- ORG-wide and Geo-wide Deck Management: Extensive experience in preparing and managing ORG-wide and Geo-wide decks, consolidating data across regions, and delivering insights to senior leadership and key stakeholders to inform strategic decisions
Education
Engineering - Information Science & Technology
Vivekananda Institute of Technology
Bengaluru, KA06.2010
Skills
- MIS Management
- Client Management
- Invoice Management
- Real Time Management
- Training and Development
- MS PowerPoint
- Project Management
- Customer Management
- Incentive Management
- Data Management
- MS Excel
- MS Word
Certification
- Bedrock Certification, 2018
- Process Robot Automation, 2019
Accomplishments
- Business support of the year - KSP (2019)
- Circle of excellence (H2 FY20, Q2 FY22 & Q3 FY23)
- Quarterly Champion 4 times
- Monthly Champion 9 times
- Straight A+ performance in real-time
- Quarterly Champion 3 times Capital One
Hobbies and Interests
- Outdoor activities such as football & Cricket
- Bike riding once a month
Personal Information
- Date of Birth: 03/17/88
- Gender: Male
- Marital Status: Married
Timeline
Interactive Social Media Specialist
Capital One
Real Time Management WFM
Expedia
GCC Reporting Excellence
Expedia, Capital One, Walmart, BJ's & Target
Engineering - Information Science & Technology
Vivekananda Institute of Technology
Similar Profiles
Yazan "Zack" SafadiYazan "Zack" Safadi
Software Engineer (contract) at Capital OneSoftware Engineer (contract) at Capital One
TJ SturtzTJ Sturtz
Technology Manager at Capital OneTechnology Manager at Capital One
Devin DavisDevin Davis
PAYMENT INVESTIGATOR at Capital OnePAYMENT INVESTIGATOR at Capital One
Trivia TurnerTrivia Turner
Fraud Account Specialist at Capital OneFraud Account Specialist at Capital One
Sapna MishraSapna Mishra
Lead Quality Engineer at BrillioLead Quality Engineer at Brillio