SUJAY S KASHYAP
Bangalore
Summary
Hospitality professional well-versed in hospitality procedures and standards. I have worked in different sectors in hospitality industry and I have also taken internships in multiple international hotels. I would like to continue working in a hospitality industry and grow in a professional environment where my knowledge, Skills, Experience and Creativity can help me in my professional journey and improve my skills in the best manner.
Overview
8
8
years of professional experience
Work History
Senior Operation Executive
Housr
Bengaluru
06.2024 - Current
- Oversaw daily operations across 8 properties and Clusters.
- Managed P&L of properties, overseeing repairs, maintenance, housekeeping, and security staff.
- Managed and resolved escalated cases.
- Managed vendor relationships to ensure timely deliveries.
- Onboarding and transformation of new properties.
- Ensured the cleanliness and upgrades of the property.
- Reported weekly updates to the VP of Operations.
- Managed relationships with in-house and outbound vendors.
- Handled CAPEX expenses and reports in coordination with the City Head.
- Streamlined cross-departmental operations to enhance resource utilization.
- Implemented policies to enhance operational efficiencies.
- Managed commercials and OPEX for the assigned cluster.
- Initiated and managed budgets on a monthly, quarterly, and annual basis.
- Managed more than 10 team members.
Restaurant Manager Trainee
The Fullerton Hotel
Sydney
03.2023 - 03.2024
- Company Overview: Sydney, Australia
- Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- Responsible for senior food & beverage and food & beverage attendants, to set up functions (incl
- Linen, Silver, etc.) according to the banquet manager and client requirement
- To ensure the staff performs their tasks in a given time and ensure all equipment is available for staff to carry out their tasks efficiently and put away at the end of each event
- Assisting the banquet manager with purchasing and staff roster
- Assign stations to the senior food & food beverage attendants taking into consideration the proper balance of skills of the associates
- To co-ordinate staff meal breaks
- To ensure that they are taken on time and in a timely manner
- To conduct pre-service briefing with the assistance of the banquet manager, to revise stations and iron out last-minute details of service or guest's requirements
- To double check event set up for service and audio-visual requirements
- To check the requirements of the function with the host in case of last-minute changes
- Check timesheet entries and authorize number of hours worked by each associate and submit it bi-weekly to the HR
- To supervise the whole period of service, to see that food & beverage attendants are performing their duties in accordance with the standards, and in a prompt & efficient way
- Ensure collection and recording receipt of appropriate payment (Cash,Credit card transactions, etc.)
- Handle and record cash & credit card transactions in accordance with the company and city procedures
- Greeting the guests and escorting them to their tables and take orders
- Take orders and serve customer using the point-of-sales system
- Ensure proper cleaning of checkout and dining area
- Ensure the morning breakfast set-up is completed after the dinner service
- Prepare and serve alcoholic and non-alcoholic beverages
- Ensure beverage coolers and snacks are stocked properly and consistently throughout shift
- Maintain a working knowledge of beverages offered & how to prepare and serve the guests in a timely manner
- Making barista coffee and tea as requested
- Maintain a memorized knowledge of the menu, prices and ingredients
- Ensure the special dietary requirement is cooked well cooked and let the chef know about the requirements
- Staff briefings before each service and brief on the daily specials from chef
- Sydney, Australia
Executive - Customer Success (Community Manager)
BHIVE Workspace
Bangalore
03.2021 - 02.2023
- Company Overview: Bangalore, India
- On-boarding, Renewals and service recovery celebrations
- Monthly rental collections
- Renewals and retention
- Taking all necessary functions to on-board a new member to the community
- Assisted the team in preparing the bi-weekly audits
- Handled customer complaints personally to verify they were properly handled
- Assisted the team in vaccination drive
- Escalating over email of any breaking up SOP's
- Timely escalation of any member impacting service issue with the respective team
- Handling Day Pass/Meeting room requirements
- Making contracts in sales force
- Uploading contract agreements and addendum on hello-sign for signatures
- Weekly member meetings
- Handling walk-ins
- Handing the team of 10-15 including (HK , Supervisors , Trainees and Security)
- Bangalore, India
Area Property Manager
COLIVE
Bangalore
05.2020 - 11.2020
- Company Overview: Bangalore, India
- Taking all necessary functions to facilitate tenant 'move in' and 'move out' procedures
- Investigated and responded to customer inquiries and delivered 24/7 on-call services to tenants
- Organize cleaning and maintenance teams to place properties in adequate conditions for tenants to move in
- Responsible for the physical management of the properties which includes regular maintenance activities and emergency repairs
- Dealing with evictions where tenants failed to pay rent
- Handled customer complaints personally to verify they were properly handled
- Collect rent, utility, and other payments
- Maintain and update property records
- Contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality
- Managed overall tenant relations, including promoting tenant satisfaction and delivering the services
- Bangalore, India
Guest Relation Executive (GRE)
OYO Townhouse 014
Bangalore
07.2019 - 11.2019
- Company Overview: Bangalore, India
- Welcoming guests during check-in and taking feedback from the guest while checkout
- Handling guest complaints and concerns in an efficient and timely manner
- Providing excellent customer service as per hotel standards
- Ensuring that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- Greeting guests as they enter and exit the hotel
- Providing information regarding the Hotel, town attractions, activities etc
- Allocating rooms to all arriving guests
- Maintaining up-to date information on room rates, current promotions, offers and packages
- Co-ordination with housekeeping for clearing of rooms
- Collecting Guest feedback during guest departure along with his likes and dislikes
- Bangalore, India
Food & Beverage Attendant
Hotel Le Grande
Vijayapura
04.2019 - 07.2019
- Company Overview: Vijayapura, India
- Taking orders and assist the cook to prepare food as per order of customers
- Responsible for serving the customers on average per shift
- Welcome and seat guests
- Present and discuss menu
- Communicated guest orders to kitchen staff promptly and accurately
- Taking orders from customers and served food, drinks and deserts
- Serving food and beverages including specialty dishes
- Checked to ensure that customers are enjoying their meals - took action to correct any issues, as needed
- Dealing promptly with requests and complaints
- Performing running side work throughout shift
- Prepare final bill and process payments
- Cleaning tables and other areas as needed, after clients departed
- Vijayapura, India
Industrial Training In Food & Beverage and Housekeeping
Le Parc Hôtel Obernai & Spa
Obernai
07.2017 - 12.2017
- Company Overview: Obernai, France
- A la carte service
- Banquet service
- Buffet breakfast service
- Room service
- Service in 'STUB' (Restaurant)
- Service in LE 'Restaurant'
- Brunch service
- French service
- Beverage service
- Seminar service
- Set-up event function areas for food and beverage service as designated
- Worked directly with kitchen staff to ensure food and beverage were plated and Trayed
- Maintaining the rooms clean and comfortable by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathroom cleaning
- Remake the beds with clean linens, dust, restock supplies and towels, and clean the restroom
- Timely made up rooms
- Managing guest supplies and replenished as required
- Cleaning of floor, carpets and mattresses
- Removing dust, sweep and strangles manually or with machines and appliances walls, floors, ceilings, windows and glass door frames, furniture and carpets
- Cleaning and disinfecting bathrooms, sinks and other sanitary equipment
- Carrying lines, towels, toilet items, and cleaning supplies
- Folding towels stocked properly
- Cleaning lobby area, elevators, corridors and service areas
- Guest laundry service
- Organize and restocking cart at the end of shift
- Obernai, France
Education
Advanced Programme - International Hospitality Administration
International Institute of Hotel Management
Bangalore01.2019
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Bangalore01.2019
Skills
- Restaurant operations management
- Team Management
- Supervisory skills
- Customer-Oriented
- POS system knowledge
- Staff Training
- Opening and closing procedures
- Guest Relations
- Vendor Management
Awards
- Worked at AERO SHOW 2017 organized by ITC gardenia in food and beverage department.
- Organized and conducted various events in college.
- 2nd place in poster making at college.
- DJ party organizer at A&J EVENTS.
References
References available upon request.
Extracurricular Activities
Cricket Travelling Trekking Organizing events Attending events, shows and exhibitions Photography Drawing, Sketching, Painting, etc. Listening to music
Languages
- English
- Hindi
- Kannada
- French
Personal Information
- Passport Number: P8355667
- Date of Birth: 12/02/98
- Nationality: INDIAN
Timeline
Senior Operation Executive
Housr
06.2024 - Current
Restaurant Manager Trainee
The Fullerton Hotel
03.2023 - 03.2024
Executive - Customer Success (Community Manager)
BHIVE Workspace
03.2021 - 02.2023
Area Property Manager
COLIVE
05.2020 - 11.2020
Guest Relation Executive (GRE)
OYO Townhouse 014
07.2019 - 11.2019
Food & Beverage Attendant
Hotel Le Grande
04.2019 - 07.2019
Industrial Training In Food & Beverage and Housekeeping
Le Parc Hôtel Obernai & Spa
07.2017 - 12.2017
Advanced Programme - International Hospitality Administration
International Institute of Hotel Management
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
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