SUJEETKUMAR MISHRA

• Client-Toyota Material Handling Europe AB
  Role-Network Service Manager)
  🔧 Operational Oversight
  ·Monitor network performance across LAN/WAN/SD-WAN environments
  ·Review alerts and logs from monitoring tools (e.g., SolarWinds, Cisco Prime, LogicMonitor)
  ·Ensure uptime and availability meet SLA targets
  ·Coordinate with NOC teams for incident resolution and escalation
  🛠️ Incident & Problem Management
  ·Respond to high-priority incidents and service disruptions
  ·Lead root cause analysis (RCA) and implement corrective actions
  ·Track open tickets in ITSM platforms like ServiceNow
  ·Communicate status updates to stakeholders and clients
  📊 Reporting & Documentation
  ·Generate daily/weekly service reports (WSR, KPI, MSR)
  ·Update network documentation, topology maps, and change logs
  ·Review performance metrics and identify trends or anomalies
  🤝 Team & Vendor Coordination
  ·Conduct daily stand-ups or syncs with network engineers
  ·Liaise with third-party vendors for hardware/software issues
  ·Approve and oversee scheduled maintenance or upgrades
  ·Ensure compliance with security and regulatory standards
  🔄 Change & Configuration Management
  ·Review and approve change requests (CRs)
  ·Coordinate implementation windows to minimize impact
  ·Validate post-change performance and rollback plans
  📚 Strategic Planning & Optimization
  ·Assess capacity and forecast future network needs
  ·Evaluate new technologies or tools for service improvement
  ·Contribute to budget planning and resource allocation

a-Working on the new SD-WAN/IP delivery links based on the new work order received from Service Delivery.
b-Working on the Cisco ASR series router and Nokia Nuage SD-WAN platform.

c-Coordinated project schedules to ensure the timely completion of initiatives.

• Designed and implemented network solutions for optimal performance and reliability.
• Configured routers, switches, and firewalls to enhance network security.
• Monitored network traffic to identify and resolve connectivity issues.
• Collaborated with cross-functional teams to support business operations.
• Provided technical support for network-related inquiries and issues.
• Developed documentation for network configurations and processes.
• Conducted regular system audits to ensure compliance with standards.
• Trained junior staff on best practices in network management and troubleshooting.
• Monitored network performance and troubleshooted any issues that arose.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
• Installed software updates on servers, routers, firewalls, and other network devices.

• Circuit end CEN network transport provisioning for ONNET location.
• Designed and implemented network solutions for optimal performance and reliability.
• Provided technical support for network-related inquiries and issues.
• Configured routers, switches to enhance network security.

• Monitored network performance and resolved connectivity issues for users.
• Configured routers, switches, Access point to enhance security protocols.
• Provided technical support and training for staff on networking tools and systems.
• Performed routine troubleshooting and network monitoring.

• Supported troubleshooting efforts for hardware and software issues.
• Monitored network traffic to identify and resolve connectivity issues.
• Provided technical support for network-related inquiries and issues.
• Developed documentation for network configurations and processes.

• Installed and configured hardware systems for various client environments.
• Diagnosed and resolved hardware failures to ensure system reliability.
• Provided technical support for networking issues across multiple platforms.
• Monitored network systems to identify potential issues proactively.