Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Sujith S

Sujith S

Chennai

Summary

Application Support Engineer with over 3 years of experience, including 2 years and 4 months in L1/L2 application support and 10 months as an Assistant Processing Officer. Proficient in monitoring AWS CloudWatch alerts, server logs, and performing health checks on EC2 instances to ensure optimal performance. Demonstrated expertise in developing and executing test scripts using ALM and qTest tools in both UAT and development environments, contributing to enhanced application reliability. Aiming to leverage comprehensive technical skills in a dynamic environment that fosters professional growth.

Overview

3
3
years of professional experience

Work History

Application and Business Support Associate

Freyr Solutions Private Limited
Hyderabad
06.2022 - Current
  • Having experience in L1/L2 level of Application Support and Infrastructure Support for Pharma Applications.
  • Involved in providing first line of Support as L1 support which includes Incident Handling along with Escalations and also as L2 support which includes validating the incidents, finding the Impact Analysis and working closely with L3 Team.
  • Experienced in developing and executing the test scripts for the Applications. Worked as an manual tester for the ticketing tools(ADO & Bugzilla) for creating the test cases and getting them reviewed.
  • Executing the test cases and capturing the required test evidence using ALM and qtest testing tool. Raising the defects and being responsible till the closure.
  • Validating user details and raising the access request for the clients to Multiple applications and tools.
  • Providing knowledge sharing and maintaining documents in repositories.
  • Logging the incidents and service requests in the tool. Creating the incidents in Service now for the customer issues and application access.
  • Working with Business team for providing the resolution to the clients.Attend & investigate the issues such as application outage, issues impacting multiple users, application down ,server errors and other technical issues within the SLA.
  • Creating user accounts for the users in 12 different application. Investigating and troubleshooting the customer tickets and providing the resolution within the resolution SLA.

Assistant Processing Officer

CAMS
Chennai
08.2021 - 05.2022
  • Providing L1 support to the users for the investment catalog which the users raised.
  • Processed and prepared business or Public Investors reports.
  • Developed organizational filing systems for confidential customer records and reports.
  • Performing Testing Mail on daily basis.
  • Verifying investors details in KYC website and updating them.
  • Attending calls and texts for the necessary issues and raising escalation to the L2 Team.

Education

Bachelor of Engineering - Mechanical Engineering

Sri Sairam Institue of Technology
Chennai
08-2021

Higher Secondary (12th) -

Nadar Sanga Matric Higher Secondary School
Chennai
05-2017

Skills

  • AWS cloud monitoring
  • SQL
  • Technical and application support
  • ALM (Application Lifecycle management)
  • ADO and Servicenow Ticketing
  • Qtest
  • Manual test excecution
  • AWS Ec2 and backup
  • Veeva Vault RIM

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Application and Business Support Associate

Freyr Solutions Private Limited
06.2022 - Current

Assistant Processing Officer

CAMS
08.2021 - 05.2022

Bachelor of Engineering - Mechanical Engineering

Sri Sairam Institue of Technology

Higher Secondary (12th) -

Nadar Sanga Matric Higher Secondary School

Similar Profiles

CREATE PROFILE
Sujith S