Sujith S Nair
Thiruvanathapuram
Summary
A versatile and results-driven professional with a strong background in customer relationship management and process optimization. I excel in managing complex tasks, ensuring compliance with standard operating procedures, and delivering exceptional service. My experience includes collaborating with medical professionals to streamline order processing, monitoring equipment status, and maintaining accurate patient information. I have a proven track record of identifying areas for improvement, implementing solutions to enhance productivity, and training team members to uphold high standards. With a keen eye for detail and excellent communication skills, I am committed to driving efficiency, ensuring customer satisfaction, and contributing to the overall success of the organization.
Overview
9
9
years of professional experience
Work History
Customer Relationship Officer
Ecorgy Solutions Pvt Ltd
Thiruvanathapuram
10.2023 - Current
- MD Orders Team: Facilitated seamless collaboration with medical professionals by efficiently obtaining required signatures from doctors, ensuring timely and accurate processing of orders.
- DME Coordination: Monitored and updated the status of Durable Medical Equipment (DME) orders, ensuring swift and accurate fulfillment of patient needs.
- DSR Team Operations: Managed and updated patient information for Kaiser Insurance, maintaining up-to-date records and ensuring exceptional customer service and satisfaction.
Process Associate
Prochant private limited
Thiruvanathapuram
05.2022 - 08.2023
- Handle and perform various tasks involved in the company's processes, ensuring adherence to the standard operating procedures.
- Identify areas for process improvement and recommend solutions to enhance productivity and effectiveness.
- Assist in training new team members on the company's processes and procedures.
- Maintain accurate and updated documentation of processes, policies, and guidelines.
- Stay updated with industry trends, regulations, and best practices related to the processes.
- Participate in process audits and take corrective actions to address any noncompliance issues.
- Prioritize and manage multiple tasks and deadlines effectively.
Front Desk Manager
Talwalker better value fitness
Thiruvanathapuram
01.2016 - 05.2019
- Greeting and welcoming guests upon their arrival at the front desk.
- Handling guest requests, inquiries, and complaints, providing excellent customer service.
- Processing payments and maintaining a balanced cash drawer.
- Keeping the front desk area clean, organized, and stocked with necessary supplies.
- Assisting with administrative tasks, such as filing, printing, and sorting mail.
Education
Air cargo management -
Akbar academy
07.2015
Diploma in Hotel managment -
Uei Global
03.2015
Diploma in Hotel managment -
Hotel School of Hague
05.2014
Higher secondary -
Chinmaya Vidyalaya
03.2012
Skills
- Effective Communication
- Customer Service Excellence
- Attention to Detail
- Time Management
- Problem-Solving
- Team Collaboration
- Technical Proficiency
- Adaptability
- Confidentiality
- Empathy and Patience
Languages
- English
- Malayalam
- Hindi
- Tamil
Accomplishments
- Best Employee Award: Recognized for outstanding performance and dedication as a Customer Relationship Officer at Ecorgy Solutions Pvt Ltd. This award highlights my commitment to excellence in customer service, process optimization, and contributing to the overall success of the company.
Timeline
Customer Relationship Officer
Ecorgy Solutions Pvt Ltd
10.2023 - Current
Process Associate
Prochant private limited
05.2022 - 08.2023
Front Desk Manager
Talwalker better value fitness
01.2016 - 05.2019
Air cargo management -
Akbar academy
Diploma in Hotel managment -
Uei Global
Diploma in Hotel managment -
Hotel School of Hague
Higher secondary -
Chinmaya Vidyalaya
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