SUMAN
New Delhi
Summary
Dynamic senior executive with expertise in customer relationship management and CRM software integration. Proven ability to analyze data, streamline workflows, and enhance team performance. Analytical and adaptable executive with a strong background in data analysis and performance reporting. Known for enhancing customer engagement through effective CRM solutions and training initiatives, contributing to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Senior Executive
Benny Impex Private Limited
New Delhi
10.2011 - Current
- Executed daily tasks with accuracy and efficiency.
- Proposed innovative strategies that enhanced team performance and achieved key results.
- Collaborated with diverse coworkers to meet goals and resolve product and service issues.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Coordinated office operations to enhance efficiency and streamline workflows.
- Developed and maintained filing systems to ensure easy access to documents.
- Provided general administrative support to staff members.
- Analyzed customer data to uncover trends, informing improvements in service delivery.
- Trained new staff on CRM tools and best practices for user engagement.
- Integrated third-party applications into the existing CRM platform to enable better tracking of leads and customers.
- Created and maintained accurate records of customer interactions using CRM software.
- Developed process flows for efficient handling of customer inquiries across multiple channels such as phone, email, chatbot.
- Assisted in developing training materials and conducting user training sessions for new employees on how to use the CRM system effectively.
- Generated reports on customer engagement levels and other key performance indicators.
Education
Bachelor of Arts - Arts
Sarvodaya Kanya Vidyalaya
Kakrola, New Delhi11-2017
Skills
- Customer relationship management
- CRM software integration
- Data analysis
- Project coordination
- Training development
- Innovative thinking
- Executive administration
- Performance reporting
- Task prioritization
- Self-Directed
- Data management
- Calm under pressure
- Team leadership
- Multitasking Abilities
- MS office
Languages
English
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Timeline
Senior Executive
Benny Impex Private Limited
10.2011 - Current
Bachelor of Arts - Arts
Sarvodaya Kanya Vidyalaya