SUMAN KUMARI
Greater Noida
Summary
To work in a challenging atmosphere by exhibiting skills with utmost sincerity for the growth of your esteemed organization along with mine. To blend my academic skills, experience, maturity and innovation to bring out the best possible results at the job assigned.
Overview
3
3
years of professional experience
Work History
Dispatch Manager
Freight Masters Logistics
12.2023 - 02.2024
- Implement and maintain dispatch software systems, ensuring accurate tracking and reporting of deliveries and fleet performance
- Develop and deliver training programs for new dispatchers, enhancing team productivity and performance
- Collaborate with customer service and operations teams to address and resolve any service issues, maintaining high levels of customer satisfaction
- Analyse performance metrics and operational data to identify areas for improvement and implement strategic changes
Customer Operation Executive
Rebel US & Canada
02.2022 - 07.2023
- Analyse customer feedback and operational data to identify trends and areas for improvement, driving actionable changes and enhancements to service processes
- Coordinate with cross-functional teams, including sales, marketing, and IT, to align customer service initiatives with overall business goals and objectives
- Implement and manage CRM systems and tools to enhance customer interactions, track performance metrics, and ensure accurate and timely reporting
Customer Relationship Manager
Tech Mahindra
08.2021 - 01.2022
- Provided exceptional customer service to clients daily, handling inquiries, complaints, and service requests
- Maintained detailed records of customer interactions and transactions, ensuring accurate and timely follow-up
- Assisted in the development and execution of customer service training programs to enhance team performance and customer experience
- Identified and reported common issues and trends to management for continuous improvement initiatives
Education
Master of Arts - Sociology
IGNOU
Chandigarh07-2023
BA - Sociology
Punjab University
ChandigarhSenior Secondary Education - C.B.S.E
Kendriya Vidyalaya No 1, Hasimara
Hasimara, West BengalMatriculation - C.B.S.E
Kendriya Vidyalaya No 1, Halwara
Halwara, LudhianaNTT -
Skills
- Customer Segmentation & Targeting
- Troubleshooting & Technical Support
- Customer Retention & Engagement
- Data Management: MS Office, MS Excel, SQL
- Project Management: JIRA
Hobbies and Interests
- Cooking
- Listening to music and watching movies
- Playing badminton
Languages
- English (Speaking & Writing)
- Hindi (Speaking & Writing)
Timeline
Dispatch Manager
Freight Masters Logistics
12.2023 - 02.2024
Customer Operation Executive
Rebel US & Canada
02.2022 - 07.2023
Customer Relationship Manager
Tech Mahindra
08.2021 - 01.2022
Master of Arts - Sociology
IGNOU
BA - Sociology
Punjab University
Senior Secondary Education - C.B.S.E
Kendriya Vidyalaya No 1, Hasimara
Matriculation - C.B.S.E
Kendriya Vidyalaya No 1, Halwara
NTT -
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