Suman Mondal
Catalog Specialist
Bangalore
Summary
Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Catalog Specialist
Amazon Development Center India Pvt Ltd
Bangalore
08.2022 - Current
- Reviewed the movies and series in the backend tool of amazon prime videos.
- Provide suitable rating for the reviewed titles.
- Wrote detailed and professional descriptions of each titles reviewed.
- Ensure the end viewers get the right information about the title they choose to watch on the OTT platform.
- Submit weekly report of the titles reviewed.
Product Compliance Sr. Associate
Amazon Development Centre India Pvt Ltd,
Bengaluru
06.2021 - 08.2022
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Handled escalations efficiently, found root cause of issue and provided solution.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
Authentication Specialist Product Quality Ops
Amazon Development Centre India Pvt Ltd
Bengaluru
07.2019 - 06.2020
- Trained and specialized in usage of various tools to investigate and fix issues for sellers.
- Educating sellers of restricted and prohibited products and how to make sure, product listed is compliant with Amazon policy.
- Requesting for additional documents to make sure product is compliant.
- Reaching out to compliance team for further investigation and support to seller.
- Identified issues, analyzed information and provided solutions to problems
Selling Partner Support Associate
Amazon Development Centre India Pvt Ltd
Bengaluru
04.2018 - 06.2019
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Served customers and followed outlined steps of service.
- Trained and specialized in usage of various tools to investigate and fix issue for sellers.
- Keen on understanding the issue and providing resolution on first point of contact.
- Recognizing and sharing best practices to ease the process.
- Responsible for providing timely and accurate operational support to Merchants/Sellers selling on Amazon platform.
Customer Support Representative (CSR) 2
DXC Technology
Bangalore
07.2017 - 02.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked as Reservation Specialist for Accor Hotels worldwide.
- Assisted customers and making bookings of hotel rooms for holidays in different countries.
Education
Bachelor of Commerce - Finance
Indo Asian Women's Degree College
Bengaluru 07.2013 - 05.2016
Pre-university - Commerce
Shree Mangilal Gotawat Hind Pre-University College
Bengaluru 07.2010 - 04.2012
10th STD -
Holy Shepherd Education Society
Bengaluru 06.2009 - 03.2010
Skills
Excellent Communication
Timeline
Catalog Specialist
Amazon Development Center India Pvt Ltd
08.2022 - Current
Product Compliance Sr. Associate
Amazon Development Centre India Pvt Ltd,
06.2021 - 08.2022
Authentication Specialist Product Quality Ops
Amazon Development Centre India Pvt Ltd
07.2019 - 06.2020
Selling Partner Support Associate
Amazon Development Centre India Pvt Ltd
04.2018 - 06.2019
Customer Support Representative (CSR) 2
DXC Technology
07.2017 - 02.2018
Bachelor of Commerce - Finance
Indo Asian Women's Degree College
07.2013 - 05.2016
Pre-university - Commerce
Shree Mangilal Gotawat Hind Pre-University College
07.2010 - 04.2012
10th STD -
Holy Shepherd Education Society
06.2009 - 03.2010
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