SUMAN NEGI PARMAR
Dahisar (W)
Summary
Dynamic business development professional with a proven track record at Technowin Solutions Pvt. Ltd., excelling in account management and customer retention strategies. Adept at fostering partnerships and driving sales growth, I leverage strong teamwork and CRM expertise to enhance project success and elevate client satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Business Development Manager
Technowin Solutions Pvt. Ltd.
Mumbai, Maharashtra
07.2021 - 09.2022
- Drove OEM product sales via direct channels and strategic partnerships.
- Executed account strategies to enhance pipeline growth and customer acquisition.
- Coordinated project delivery by overseeing implementation team reports.
- Represented company brand at trade shows and conferences.
- Maintained comprehensive database of customer contact information.
- Analyzed feedback for product/service improvements.
- Addressed customer feedback promptly, enhancing satisfaction.
- Collaborated with cross-functional teams to ensure project success.
Channel - Business development associate
Spine Technologies India Pvt. Ltd.
Mumbai, Maharashtra
06.2017 - 03.2019
- Cultivated strong relationships with channel partners to foster collaboration.
- Developed channel marketing strategies and incentive models to drive engagement.
- Analyzed partner performance metrics, identifying opportunities for improvement.
- Conducted training sessions on product features and benefits for partners.
- Managed efficient communication between internal teams and channel partners.
- Created promotional materials aligned with partner needs and market trends.
- Facilitated regular meetings with partners to review strategies and updates.
- Resolved conflicts between the company and channel partners in a timely manner.
Office Manager
K.D. Industries
Mumbai, Maharashtra
04.2011 - 03.2017
- Streamlined operations for office and production units to enhance efficiency.
- Coordinated ISO audits and managed labor relations to ensure compliance and harmony.
- Controlled inventory and factory expenses, optimizing material supply chains.
Inbound Call Center Representative
Bharti Airtel Pvt. Ltd.
Mumbai, Maharashtra
06.2010 - 03.2011
- Resolved customer issues regarding service and billing through effective communication.
- Maintained high-quality customer service while processing refunds and bill adjustments.
- Educated customers on product features, enhancing understanding of offerings.
- Documented customer interactions accurately in CRM system for future reference.
- Responded promptly to customer inquiries via phone, email and chat channels.
- Escalated unresolved concerns to appropriate departments without delay.
- Monitored call queues to ensure timely response to customer needs.
Education
S.Y.BCOM - Commerce
Commerce
01.2013
Skills
- Business Growth & Strategies
- Customer retention strategies
- Account management
- Project coordination
- Competitor analysis
- CRM software proficiency
- Teamwork and collaboration
- Vendor management
- Customer relationship management
Business Development
Title: Channel - Business Development Specialist
Language
Hindi
First Language
English
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
MARATHI
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Assistant Business Development Manager
Technowin Solutions Pvt. Ltd.
07.2021 - 09.2022
Channel - Business development associate
Spine Technologies India Pvt. Ltd.
06.2017 - 03.2019
Office Manager
K.D. Industries
04.2011 - 03.2017
Inbound Call Center Representative
Bharti Airtel Pvt. Ltd.
06.2010 - 03.2011
S.Y.BCOM - Commerce
Commerce
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