Sumana Bose
New Delhi
Summary
Results-oriented client relationship manager offering several years of experience in the field sales and service roles. Employing voice of the client (voc) expertise to drive top-quality customer experience and satisfaction. Outstanding communicator excelling at building and retaining long-term relationships.
Overview
6
6
years of professional experience
Work History
Senior Operation Executive
Bull's Eye Outsourcing Services Private Limited
Noida
12.2022 - Current
- Managed client communications to address inquiries and resolve issues promptly.
- Developed standard operating procedures to maintain consistency in service delivery.
- Managed client inquiries through phone and email communication.
- Maintained accurate client records using CRM software.
- Collaborated with team members to improve service delivery processes.
- Coordinated follow-up communications to ensure client satisfaction.
Customer Care Executive
Teleperformance
Kolkata
10.2021 - 12.2022
- Resolved customer complaints efficiently and professionally.
- Provided product information and troubleshooting support to customers.
- Investigated customer complaints and provided solutions within acceptable time frames.
Customer Care Executive
Tech Mahindra Limited
Noida
02.2021 - 10.2021
- Resolved customer complaints efficiently and professionally.
- Managed escalated issues and facilitated resolution processes.
- Provided product information and troubleshooting support to customers.
Receptionist
Susrut Eye Foundation & Research Centre
Kolkata
05.2019 - 03.2020
- Greeted patients and visitors with warmth and professionalism at a leading eye care center.
- Managed appointment scheduling and maintained accurate patient records efficiently.
- Answered phone calls, addressing inquiries and directing to appropriate staff members.
- Maintained a clean, organized reception area for an inviting environment.
- Scheduled and confirmed appointments.
Education
Bachelor of Arts -
West Bengal State University, Kolkata
Kolkata07-2019
Skills
- Client communication
- Standard operating procedures
- Issue resolution
- Customer relationship management
- Time management
- Operational management
- Report preparation
- Problem solving
Languages
Bengali
First Language
Bengali
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Senior Operation Executive
Bull's Eye Outsourcing Services Private Limited
12.2022 - Current
Customer Care Executive
Teleperformance
10.2021 - 12.2022
Customer Care Executive
Tech Mahindra Limited
02.2021 - 10.2021
Receptionist
Susrut Eye Foundation & Research Centre
05.2019 - 03.2020
Bachelor of Arts -
West Bengal State University, Kolkata
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