SUMIT MISHRA
PRODUCTION SUPPORT ENGINEER
Bengaluru
Summary
With over 6 years of experience as a Production Support / Application Support Engineer, I have honed my skills in resolving customer issues, monitoring applications, and efficiently handling tickets. Additionally, I have expertise in automating existing manual processes to streamline operations.
Overview
6
6
years of professional experience
Work History
Production Support Engineer
Tide Platform Private Limited
11.2021 - Current
- Experienced in the Fintech industry as a Production Support Engineer, providing continuous technical support for user-reported issues on UK and India banking platforms.
- Managed applications by continuously analyzing data trends with Datadog and monitoring service performance.
- Collaborated with developers to troubleshoot and resolve daily application issues.
- Proficient in MySQL workbench, adept at writing complex
SQL queries to extract data for thorough investigation..
Application Support Engineer
Capgemini
12.2017 - 10.2021
- Responsible for managing Incident Management to address broken services or issues, Request Management for implementing new automations, and Change Management for upgrading OS or services using tools like ServiceNow, JIRA, and BMC Remedy.
- Experienced in working as an Application Support/Admin for batch automation tools such as Control-M and VTOM, as well as backup tools like Networker and NetBackup.
- Worked periodic off-hours on-call assignments for critical issue resolution and occasional scheduled off-hours for releases and maintenance activities.
- Identified and resolved customer-facing production application issues, from severe outages to minor system problems.
Education
Bachelor of Science - Computer Application
Kanpur University
Kanpur, India 04.2001 -
Skills
SQL
Incident Management
Service Level Agreement
Application Troubleshooting
Backup and recovery
Disaster Recovery
ITIL Processes
Root Cause Analysis
Agile Methodologies
Problem-solving abilities
Monitoring
Cloud Computing
LINUX & UNIX
Java
Technical Troubleshooting
Datadog
Timeline
Production Support Engineer
Tide Platform Private Limited
11.2021 - Current
Application Support Engineer
Capgemini
12.2017 - 10.2021
Bachelor of Science - Computer Application
Kanpur University
04.2001 -