Sumit Nijwala

Three Sixty Holidays Private Limited Company

05.2023 - 04.2024

Guest Itinerary tour Planning for Haridwar, Rishikesh, Dehradun, and Char Dham Yatra, which includes hotel bookings, transportation planning, sightseeing, providing a guide, and assistance, Heli ticket booking
Compiled daily reports on tour sales and customer feedback
Provided guidance to customers regarding appropriate attire for their trips
Utilized various computer systems to track bookings and payments
Manage Customer Assistance
Booking tours and activities, providing information about destinations and arranging transportation
Developed itineraries based on customer preferences and budget considerations
Responded promptly to customer inquiries via phone or email
Transportation Coordination: Services including buses, tempo traveler and rental cars for customers' trips
Researched local destination: Specific local attractions (Rafting, Yoga sessions, Camping, cultural events, restaurants, and lodging options to recommend to customers for the respective sites
Rapport with Vendors: Maintained relationships with vendors in order to secure the best prices for tours and activities.
Refunds to Customers: Processed refunds or credits for cancelled or rescheduled tours promptly, according to company policy.
Hotel Bookings: Booked lodging arrangements by securing discounted rates and arranging blocks of rooms. Transportation Planning, Handling Payment, Itinerary Planning, Adaptability, and Flexibility.