Painting
SUNAINA D
Exchange Administrator
Banglore
Summary
Results-driven IT professional with over 5 years of experience managing and optimizing Microsoft 365 and Exchange Online environments. Proven expertise in administration, troubleshooting, and implementing secure, efficient, and scalable solutions that enhance operational performance. Eager to contribute as an M365 Administrator or Exchange Administrator by leveraging technical skills to deliver high-quality solutions aligned with organizational objectives. Committed to driving innovation and efficiency in IT operations while ensuring seamless user experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Exchange Online Administrator
Infosys Ltd.
Bengaluru, India
08.2022 - Current
- Supporting M365 infrastructure for Microsoft professional customers.
- Proficiency in managing the Exchange Admin Center and M365 Admin Center.
- Worked extensively in the Microsoft 365 test environment to manage and reproduce real-time issues for troubleshooting and validation.
- Expertise in handling mail routing and mail-flow-related issues.
- Managing Mailbox Backups, Repair, Recovery.
- Addressed and resolved issues related to retention policies.
- Managing Recipient objects: Mailboxes.
- Perform network troubleshooting to isolate and diagnose common network problems.
- Knowledge of PowerShell.
- Handling the issues related to the Outlook desktop application and Outlook Web access, along with the Core Exchange issues.
- Actively learning and exploring SharePoint and Teams administration to broaden collaboration and productivity capabilities.
- Gained hands-on experience in security and compliance features within the M365, ensuring adherence to organizational policies.
- Collaborated with Microsoft Technical Advisors and Escalation Engineers to resolve high-priority cases.
Perform network troubleshooting to isolate and diagnose common network problems.
Knowledge of PowerShell. - Handling the issues related to the Outlook desktop application and Outlook Web access, along with the Core Exchange issues.
- Gained hands-on experience in security and compliance features within the M365, ensuring adherence to organizational policies.
- Basic knowledge and understanding of O365 products, such as MS Teams, SharePoint, and OneDrive for Business; basic concepts of migration and public folders in O365.
- strong understanding of email routing, mail flow, connectors, and relays; analyzing protocol logs and connectivity logs; and creation of different transport rules as required.
Manual Testing Engineer
Infosys Ltd
01.2022 - 08.2022
- Conducted thorough unit testing to ensure software quality and functionality.
- Developed and executed detailed test cases to identify defects and ensure compliance with requirements.
- Reviewed design documents to ensure alignment with project specifications and standards.
- Created comprehensive reports summarizing test results, and identified issues.
- Managed SIT (System Integration Testing) and PIV (Post Implementation Validation) processes to ensure seamless integration and validation of components.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Documented testing procedures for developers and future testing use.
- Reviewed, evaluated, and identified requirements for testability.
ASP.NET Developer
Infosys Ltd
05.2021 - 01.2022
- Worked as a .NET developer for marketing application development and maintenance.
- Handling both backend and frontend code updates.
- Utilized technologies, including SQL, C#, CSS, and HTML, to enhance application functionality and user experience.
- Successfully implemented changes and updates as requested by clients, ensuring timely and efficient delivery.
- Created comprehensive documentation and reports detailing code changes, implementation processes, and final outcomes.
Education
Bachelor of Engineering - Biotechnology
G M Institute of Technology
Davangere01-2020
Skills
Exhibit leadership
Adaptability and ability to work under pressure Interaction and Communication skills
Technical analysis and troubleshooting
Building customer rapport and prioritizing customer requirements
Adaptability and ability to work under pressure
Time management
Microsoft 365 Administration (Exchange Online, Teams, SharePoint)
Exchange Admin Center
ABOUT ME
Around 5 Years of Experience in IT Field. I have successfully managed and supported critical systems, including Exchange Online, mail flow, Outlook, security, and compliance. My expertise lies in troubleshooting complex issues, ensuring seamless operations, and optimizing system performance. I am a dedicated professional with excellent communication skills and a strong commitment to delivering exceptional results
Certification
AZ900
Accomplishments
- Submitted knowledge-based document on “Blazor Framework” in Infosys code store.
- Appreciation from client for quick and better understanding of business requirements and providing support.
- Received positive customer feedback for exceptional support and problem-solving abilities.
- Received ‘Best Engineer Award' in Microsoft Exchange.
Interests
Dancing
Travelling
Timeline
AZ900
01-2025
Exchange Online Administrator
Infosys Ltd.
08.2022 - Current
Manual Testing Engineer
Infosys Ltd
01.2022 - 08.2022
ASP.NET Developer
Infosys Ltd
05.2021 - 01.2022
Bachelor of Engineering - Biotechnology
G M Institute of Technology