Banking professional supporting retail branch performance through customer service, product conversations, and team alignment. Manages retail banking operations with attention to liability products, employee coordination, and branch-level execution. Aligns the profile with Retail Banking Manager expectations by highlighting business growth, customer relationships, and organized daily delivery.
Overview
1
1
Language
12
12
years of professional experience
Work History
Branch Manager
APAC FINANCE SERVICES LTD PVT
07.2026 - Current
Coordinate branch sales activities with customers to support steady account growth.
Review customer applications and guide them through required branch documentation.
Support daily branch operations by monitoring service flow and resolving routine issues.
Monitor branch performance and share updates with team members during operating hours.
DEPUTY MANAGER-RETAIL LAP SALES
Au Small Finance Bank Ltd
srikalahasti, andrapradesh
07.2022 - 07.2026
Handle 2 client interactions per day while maintaining consistent service quality for retail loan customers.
Build and maintain healthy relationships with high net worth and corporate clients.
Deliver retail LAP support aligned to service quality norms and customer satisfaction targets.
Coordinate branch follow-ups to move leads through the sales cycle and keep customer communication timely.
Maintain customer records and daily tracking in MS-Off ice and Windows-2007.
Track delivery and service quality checks to support a consistent client experience across retail lending work.
SENIOR RELATIONSHIP OFFICER
Canara HSBC OBC LIFE INSURANCE CO. LTD
02.2020 - 07.2022
Handled [number] customer interactions daily with timely support on policy queries and service requests.
Managed 2 client accounts monthly while maintaining consistent follow-up across branch referrals.
Built and maintained client relationships to support retention, renewals, and cross-selling opportunities.
Coordinated branch sales activity by following up on leads and converting prospects into active policy discussions.
Prepared customer records, updates, and reports using MS-Off ice and Windows-2007.
Officer for KCC- ICICI Bank Ltd from 2015 to May
ICICIBANKLIMITED
srikalahasti, andrapradesh
01.2015 - 05.2019
Led branch sales efforts for Current Accounts, Savings Accounts, Gold, General Insurance, and Life Insurance products.
Generated new customer relationships and expanded the branch base across existing products and services.
Maintained CASA balances at targeted levels and supported the required product mix.
Coordinated branch team activities across business development, customer service, and operations to support daily execution.
Built client relationships, organized campaigns, and used MS Office to track sales activity, forecasts, and performance metrics.
Education
Master of Arts - MA Telugu
VikramasimhapuriUniversity
Nellore
01-2014
Bachelor of Arts - BA
Govt. Degree College
Puttur
01-2010
Intermediate - undefined
Govt. Junior College (HEC)
Pichatur
01-2008
S.S.C. - undefined
Swamy Aided High School
Sriramapuram
01-2005
Skills
Windows-2007
MS-Off ice
Branch sales
Interests
Watching Movies,PlayingCricket
Personal Information
Date of Birth: 15-06-1990
Nationality: Indian
Marital Status: married
Key Achievements
AwardedasbestperformerfortheKCCSuperStarclubbedbyICICIBankLtd., Awardedasbestperformerforthesourceoffeeincome(LI&JL)., AwardedasbestperformerforthesourcingofCA&SAAccounts., Certificate of contribution and exclusive performance in JAS Quarter of FY 2021-2022Cana HSBC., CertificateofparticipationforOutstandingperformance&Qualifyingin AIM HIGH June 2021, Certificate of participation for valuable contribution to wards FY Persistency+1Collectionforpersistencywarriorcontest., I got promotion with in One Year,(RegularPath)in Canara HSbC Obc Life InsuranceCo,Ltd., I got every month The growth Drivers Award Certificate in Fin care Small Finance bank