SUNNY VERMA
Gurugram
Summary
Area Service Manager with a strong background in channel management and customer satisfaction for high-volume dealers (Delhi and Haryana), having 14 years of rich experience in the commercial vehicle industry with high-repute automobile organizations.
Proven ability to enhance service delivery through data analysis and strategic planning, resulting in improved operational efficiency. Skilled in customer relationship management, and ensuring high satisfaction.
Overview
14
14
years of professional experience
Work History
Area Service Manager
Volvo Eicher Commercial vehicles ltd
09.2024 - Current
- Fostering Customer centric acumen within each member of Haryana territory
- Strategic implementation on Service Planning like night shifts, bays addition, new workshops addition
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed relationships with customers to ensure high satisfaction and loyalty.
- Oversaw inventory management for spare parts and service tools effectively.
- Ensuring maximum dealerships achieving monthly Policy Scores >80%
Channel Service Manager
Volvo Eicher Commercial vehicles ltd
06.2018 - 09.2024
- Handled operations for LCV, MCV, and HCV for the bus and truck segment in Delhi NCR.
- Developed and maintained relationships with customers, vendors, and suppliers
- Technical complaint resolution.
- Customer delight and satisfaction
- Dealer process improvement.
- Dealer technical skill development.
Manager
Daimler India commercials Vehicles Pvt. Ltd
02.2017 - 06.2018
- Technical service training of Truck and Bus to field team
- Basic product familiarisation
- Advance Maintenance
- Expert - Engine & gearbox
- Development of training aids for training course
- Field Failure analysis
- Field Trails and performance monitoring
Assistant Manager
Mahindra and Mahindra Ltd. Truck and Bus Division
10.2011 - 02.2017
- Technical Support for field issues
- Customer handling
- Recall Management
- New vehicle establishment (FEU)
Education
Diploma - Mechanical
Aryabhatt Institue of Technology
Delhi01.2011
Class XII - English
CBSE
Delhi01.2008
Class X - English
CBSE
Delhi01.2006
Skills
- Service management and operations
- Channel and territory management
- Customer satisfaction strategies
- Field service management
- After-sales support
- Process improvement
- Coaching and mentoring
Accomplishments
- Best area office in July 2025
- Leading cricket team and consecutive league winner
Date of Birth
- 25-06-1989
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marital Status
- Married (02 Children)
Timeline
Area Service Manager
Volvo Eicher Commercial vehicles ltd
09.2024 - Current
Channel Service Manager
Volvo Eicher Commercial vehicles ltd
06.2018 - 09.2024
Manager
Daimler India commercials Vehicles Pvt. Ltd
02.2017 - 06.2018
Assistant Manager
Mahindra and Mahindra Ltd. Truck and Bus Division
10.2011 - 02.2017
Diploma - Mechanical
Aryabhatt Institue of Technology
Class XII - English
CBSE
Class X - English
CBSE
Similar Profiles
Ravi PrajapatiRavi Prajapati
Deputy Manager - Vehicle Integration Engineer at Volvo Eicher Commercial VehiclesDeputy Manager - Vehicle Integration Engineer at Volvo Eicher Commercial Vehicles
DANIEL ADANIEL A
Channel Sales Manager at Volvo Eicher Commercial VehiclesChannel Sales Manager at Volvo Eicher Commercial Vehicles
Nikhilesh D DioreNikhilesh D Diore
Senior Manager, Projects at Volvo Eicher Commercial Vehicles LtdSenior Manager, Projects at Volvo Eicher Commercial Vehicles Ltd
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sesha Sai SathuluriSesha Sai Sathuluri
Senior Product Developer at NuTaste GroupSenior Product Developer at NuTaste Group