Summary
Overview
Work History
Education
Skills
Accomplishments
Date of Birth
Languages
Marital Status
Timeline
Generic
SUNNY VERMA

SUNNY VERMA

Gurugram

Summary

Area Service Manager with a strong background in channel management and customer satisfaction for high-volume dealers (Delhi and Haryana), having 14 years of rich experience in the commercial vehicle industry with high-repute automobile organizations.

Proven ability to enhance service delivery through data analysis and strategic planning, resulting in improved operational efficiency. Skilled in customer relationship management, and ensuring high satisfaction.

Overview

14
14
years of professional experience

Work History

Area Service Manager

Volvo Eicher Commercial vehicles ltd
09.2024 - Current
  • Fostering Customer centric acumen within each member of Haryana territory
  • Strategic implementation on Service Planning like night shifts, bays addition, new workshops addition
  • Analyzed data from customer surveys to identify areas for improvement in service delivery.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed relationships with customers to ensure high satisfaction and loyalty.
  • Oversaw inventory management for spare parts and service tools effectively.
  • Ensuring maximum dealerships achieving monthly Policy Scores >80%

Channel Service Manager

Volvo Eicher Commercial vehicles ltd
06.2018 - 09.2024
  • Handled operations for LCV, MCV, and HCV for the bus and truck segment in Delhi NCR.
  • Developed and maintained relationships with customers, vendors, and suppliers
  • Technical complaint resolution.
  • Customer delight and satisfaction
  • Dealer process improvement.
  • Dealer technical skill development.

Manager

Daimler India commercials Vehicles Pvt. Ltd
02.2017 - 06.2018
  • Technical service training of Truck and Bus to field team
  • Basic product familiarisation
  • Advance Maintenance
  • Expert - Engine & gearbox
  • Development of training aids for training course
  • Field Failure analysis
  • Field Trails and performance monitoring

Assistant Manager

Mahindra and Mahindra Ltd. Truck and Bus Division
10.2011 - 02.2017
  • Technical Support for field issues
  • Customer handling
  • Recall Management
  • New vehicle establishment (FEU)

Education

Diploma - Mechanical

Aryabhatt Institue of Technology
Delhi
01.2011

Class XII - English

CBSE
Delhi
01.2008

Class X - English

CBSE
Delhi
01.2006

Skills

  • Service management and operations
  • Channel and territory management
  • Customer satisfaction strategies
  • Field service management
  • After-sales support
  • Process improvement
  • Coaching and mentoring

Accomplishments

  • Best area office in July 2025
  • Leading cricket team and consecutive league winner

Date of Birth

  • 25-06-1989

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Marital Status

  • Married (02 Children)

Timeline

Area Service Manager

Volvo Eicher Commercial vehicles ltd
09.2024 - Current

Channel Service Manager

Volvo Eicher Commercial vehicles ltd
06.2018 - 09.2024

Manager

Daimler India commercials Vehicles Pvt. Ltd
02.2017 - 06.2018

Assistant Manager

Mahindra and Mahindra Ltd. Truck and Bus Division
10.2011 - 02.2017

Diploma - Mechanical

Aryabhatt Institue of Technology

Class XII - English

CBSE

Class X - English

CBSE

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SUNNY VERMA