SUPRIYA KONDOJU
Hanamkonda
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Motorline Auto Pvt Ltd
09.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Relationship Officer
Geetha Auto Commercial (tata Maotors)
01.2018 - 09.2020
- Managed customer relations on ongoing basis to maximize customer retention.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Increased customer loyalty through the development of personalized relationships with clients.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Maintained up-to-date knowledge of product and service changes.
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
Education
Bachelor of Science - Mathematics
06-2015
Mpc
03-2012
03-2010
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Teamwork and collaboration
- Customer relationship management
Languages
Telugu
English
Hindi
Timeline
Customer Care Executive - Motorline Auto Pvt Ltd
09.2024 - Current
Customer Relationship Officer - Geetha Auto Commercial (tata Maotors)
01.2018 - 09.2020
Asm Degree College - Bachelor of Science, Mathematics
Govt Juniour College - , Mpc
GOVT GIRLS HIGH SCOOL - ,
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