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Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Resourceful Manager with 20 years of experience directing Staff level Manager operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Addressed personnel issues and oversaw tasks performed by department managers, supervisors and employees. Responsible for teaching and maintaining the culture, core values and ethics, and for maintaining a high member service standard.

A dedicated professional with extensive experience in customer support, relationship management, and regulatory compliance. Adept at resolving complaints efficiently, optimizing processes, and maintaining exceptional customer satisfaction. Skilled in KYC, anti-money laundering practices, and transaction monitoring. Seeking to leverage my expertise to excel in a Support Specialist role.

I have more than 8 years of unified expertise in AML/KYC analysis, customer service, and the airline industry. I have gained extensive expertise in the financial sector, with a strong focus on Compliance within the banking and transaction analysis, all cultivated within a high-performance, quality-focused environment at a well-respected organization. I specialize in Transaction Monitoring, Trade Base Money Laundry, Customer due diligence (CDD), Enhanced Due Diligence (EDD), and am well-versed in OFAC/Watch List/PEP compliance. Additionally, I possess a deep understanding of both customer and business requirements and the associated challenges

Experienced ex-banker with 8 years of proven success in the banking industry. Skilled in management, financial operations, and client relations, with strong interpersonal abilities. Currently pursuing SAP FICO certification to enhance expertise in financial systems.

SUMIT GULERIA

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Business Delivery Manager

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Senior Analyst

Analyst

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Bachelor of Commerce -

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Business Delivery Manager

Process Lead

Senior Analyst

Analyst

Bachelor of Commerce -

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