Suraj More
Mumbai
Summary
Account Management and Customer Success professional with 6+ years of experience across SaaS, PropTech, EdTech, and B2B platforms. Proven track record of managing enterprise and mid-market accounts, driving revenue growth through upselling and renewals, and improving client retention. Successfully closed high-value deals and consistently exceeded sales targets. Skilled in consultative selling, CRM-driven processes, stakeholder management, and remote client communication. Seeking remote opportunities in Account Management, Customer Success, and Business Development with global organizations.
Overview
6
6
years of professional experience
Work History
Key Account Manager
MAGICBRICKS REALTY SERVICES LTD
MUMBAI
06.2025 - Current
- Manage a portfolio of high-value developer and broker accounts for SaaS-based real estate solutions
- Drive upsell and cross-sell revenue by identifying growth opportunities within existing accounts
- Conduct client onboarding, product demos, and account reviews to improve platform adoption and ROI
- Improve client retention and satisfaction through proactive issue resolution and regular engagement
- Track pipeline, renewals, and performance metrics using CRM tools
- Collaborate with marketing and product teams to optimize listing visibility and lead performance
Assistant Manager Inside Sales (B2B)
Jsw One Platforms limited
Mumbai
09.2024 - 05.2025
- Led B2B sales and client acquisition for steel and construction materials via a digital e-commerce platform
- Closed a bulk steel supply deal worth ₹1–3 Cr with a regional trader network
- Built and managed a strong network of distributors, dealers, and SMEs
- Reduced delivery turnaround time by 20% by improving logistics coordination
- Negotiated pricing and contracts while maintaining profitability
- Improved platform engagement by 30% through client demos and training
Assistant Manager
Jaro Education
Navi Mumbai, Maharashtra
09.2020 - 03.2024
- Successfully counseled and converted high-value leads for executive education programs in collaboration with top-tier institutions (e.g., IIMs, Symbiosis,Amity etc.).
- Achieved 120–150% of monthly sales targets through consultative selling
- Closed ₹1.5 Cr+ in enrollments across IIM and Tier-1 executive programs
- Converted 200+ high-ticket leads with a 25–30% conversion rate
- Managed the full sales cycle: lead qualification, pitching, objection handling, closing, and post-sales support
- Increased repeat & referral revenue by 35% through long-term client relationships
- Maintained CRM records and coordinated with marketing teams to improve lead quality
Education
Master of Business Administration - MARKETING
Dy Patil University
Pune, IN-MH2024
B.E - Engineering
Vishwaniketan's imeet (Mumbai University)
2019
Skills
- Key Account Management
- B2B & B2C Sales
- Customer Success & Retention
- Revenue Growth & Upselling
- Enterprise Sales
- Strategic Partnerships
- CRM (Salesforce)
- Sales Pipeline Management
- Negotiation & Closing
- SaaS Sales
- Market & Competitor Analysis
- Client Onboarding
Accomplishments
Magicbricks Realty Services Ltd
- Achieved 95%+ of quarterly target within the first 3 months of joining
- Onboarded 5+ new developer accounts and reactivated 18 dormant clients
- Generated ₹18 lakh in upsell revenue through premium listings & branding packages
- Improved client renewal rate by 17% via structured account reviews
Jsw One Accomplishments
- Achieved 120% of quarterly sales target in Q3 FY24 by closing high-value B2B deals with key clients in construction and manufacturing sectors
- Streamlined transport and delivery processes by collaborating with logistics partners, resulting in a 20% reduction in delivery turnaround time.
- Played a pivotal role in executing a bulk steel supply deal worth ₹1-3 Cr with a regional trader network.
- Improved platform engagement by 30% through personalized client demos and hands-on training sessions for channel partners.
- Recognized by regional leadership for contributing to the highest monthly revenue in the Northern zone (Oct 2024).
Jaro Education Accomplishments
- Achieved Top Performer Award in 3 consecutive quarters for surpassing monthly revenue goals by 120–150%.
- Closed ₹1.5 Cr+ in enrollments over 18 months, across programs offered by IIMs, and other Tier 1 institutions.
- Converted over 200+ high-ticket leads, maintaining a consistent conversion rate of 25–30%, one of the highest on the team.
- Increased revenue from repeat and referral students by 35%, by maintaining long-term relationships and satisfaction post-enrollment.
- Took initiative in training new hires and conducting demo roleplays to improve pitch effectiveness across the team.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Key Account Manager
MAGICBRICKS REALTY SERVICES LTD
06.2025 - Current
Assistant Manager Inside Sales (B2B)
Jsw One Platforms limited
09.2024 - 05.2025
Assistant Manager
Jaro Education
09.2020 - 03.2024
B.E - Engineering
Vishwaniketan's imeet (Mumbai University)
Master of Business Administration - MARKETING
Dy Patil University