Summary
Overview
Work History
Education
Skills
Projects
English
kannada
Malayalam
Timeline
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Suraj S

Bangalore

Summary

Dynamic OTC Process Specialist with extensive experience at Halliburton Development Center, adept in Oracle ERP and customer communication. Proven track record in optimizing order management processes, resolving discrepancies, and enhancing fulfillment efficiency. Recognized for analytical thinking and collaboration across global teams, driving continuous improvement and ensuring compliance in high-stakes environments.

Overview

8
8
years of professional experience

Work History

OTC Process Specialist

Halliburton Development Center India LLP
Bangalore
08.2022 - Current
  • Process and validate customer orders in SAP and Oracle with high accuracy, ensuring adherence to company protocols.
  • Track order status across the fulfillment lifecycle and coordinate with logistics teams to ensure on-time delivery.
  • Serve as the primary point of contact for all order-related queries, providing timely updates and issue resolutions.
  • Collaborate with inventory management teams to confirm stock availability and manage backorders proactively.
  • Identify and resolve issues such as shipment delays, pricing discrepancies, or incorrect deliveries.
  • Generate accurate invoices post-fulfillment and reconcile orders, payments, and financial discrepancies.
  • Handle credit notes, rebill requests, and internal change requests (ICRS) for order corrections.
  • Maintain comprehensive documentation using tools like Quillix and Microsoft Excel for audit and compliance.

Senior Analyst

Merck KGAA
Bangalore
10.2019 - 08.2022
  • Executed end-to-end order processing in SAP and Oracle, ensuring accuracy and efficiency across the order lifecycle.
  • Created and maintained sales orders, managed pricing workflows, and coordinated the dispatch of Certificates of Analysis (COA).
  • Handled order modifications, resolved shipment discrepancies, and oversaw the cleanup of obsolete documentation.
  • Acted as a key point of contact for customer communications, proactively addressing issues and providing effective solutions.
  • Collaborated with cross-functional global teams to guarantee timely and accurate order fulfillment.
  • Led training initiatives, authored Standard Operating Procedures (SOPs), and developed reports to monitor backorders and team productivity.
  • Delivered actionable insights through dashboards and performance metrics, supporting continuous improvement initiatives.

Customer Service Representative

Thermo Fisher Scientific India Pvt Ltd
Bangalore
09.2017 - 09.2019
  • Supported order entry and customer service functions for global clients.
  • Assisted with shipment coordination and handled customer inquiries.

Education

Bachelor of Business Administration -

Seshadripuram First Grade College
01.2014

CSBA -

MS Ramaiah Composite PU College

Skills

  • Oracle ERP
  • SAP ERP
  • Order Management
  • Sales Operations
  • Invoicing
  • Pricing
  • Credit and Debit Note Processing
  • COA Certificate Handling
  • Shipment Management
  • Warehouse Coordination
  • Customer Communication
  • Adaptability
  • Flexibility
  • Global Collaboration
  • Analytical Thinking
  • Time Management
  • Detail-Oriented
  • Accounts Management
  • Backlog Resolution
  • Logistics Coordination
  • SOP Development
  • Training and Development
  • Escalation Resolution
  • Data Analysis
  • Process Optimization
  • Problem Solving
  • Communication Skills
  • Team Collaboration
  • Report Generation
  • Compliance Management

Projects

Invoice Accuracy Improvement Initiative, Reduce invoice rejections and disputes from customers., Root cause analysis, SAP billing template updates, customer master data corrections., 60% drop in billing disputes, improved cash collection., 01/14

English

Fluent

kannada

  • Fluent

Malayalam

  • Fluent

Timeline

OTC Process Specialist

Halliburton Development Center India LLP
08.2022 - Current

Senior Analyst

Merck KGAA
10.2019 - 08.2022

Customer Service Representative

Thermo Fisher Scientific India Pvt Ltd
09.2017 - 09.2019

Bachelor of Business Administration -

Seshadripuram First Grade College

CSBA -

MS Ramaiah Composite PU College

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