Suraj Singh
Banker
Mumbai
Summary
Analytical, detail-oriented professional with 7 years of extensive experience in providing exceptional customer service, administering customer transaction and promoting company offering in the banking industry. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment. Proactive Job Title with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Senior Relationship Manager
HDFC BANK
Mumbai
03.2022 - Current
- Researched current trends to identify prospective customers and determine specific needs.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Developed new banking relationships with business prospects.
- Made customers aware of current and new programs and services.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Completed opening and closing functions to meet operational needs.
- Liaised between customers and organization with particular focus on working with sales department.
- Assisted customers with opening accounts and signing up for new services.
- Logged call information and solutions provided into internal database.
- Created customer support strategies to increase customer retention.
- Educated customers about Product or Service options and processed purchases.
Senior Phone Banker
HDB Financial Services Limited
05.2016 - 02.2022
- As a senior phone banker for a leading bank, Responsibilities in this job included
- Responsible for assisting customers who would call into the bank to resolve issue and start new accounts
- Applied excellent communication skills and ability to establish rapport to close sale and meet targets
- Inform customers on product launches and direct calls to appropriate departments
- Assisted in developing several successful online marketing campaigns
- Liaised with customers recommending specific products and specials in alignment with individual needs, requirements and specifications
- Making sure that customers got their questions answered by experts
- Assisting customers on banking process and helped to navigate through website
- Provided customers with important details like processing and support procedures and requirements
- Collected customer feedback and made process change to exceed customer satisfaction goals
- Selected the most efficient routes in compliance with delivery instructions and policies
- Accomplishments
- Recognized by peers and management for going above and beyond normal job functions
- Consistently generated additional revenue through skilled sales techniques
- Award for outstanding performance in General Insurance drive JAN 2021
- Awarded as a best performer for significant contribution across core products
- Suraj Singh
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelors of Commerce - undefined
Jai Bharat Collage of Management studies
Graduated via University of Mumbai
A’ Grade - undefined
Jai Bharat Junior Collage, state board of higher education
SSC
Ideal High School
Maharashtra State Board
01.2010 - 01.2012
Skills
Customer Relationship Managementundefined
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Senior Relationship Manager
HDFC BANK
03.2022 - Current
Senior Phone Banker
HDB Financial Services Limited
05.2016 - 02.2022
A’ Grade - undefined
Jai Bharat Junior Collage, state board of higher education
SSC
Ideal High School
Maharashtra State Board
01.2010 - 01.2012
Bachelors of Commerce - undefined
Jai Bharat Collage of Management studies
Graduated via University of Mumbai
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