Surbhi Amrut Shelar
Mumbai
Summary
Dynamic HR Recruiter with a strong foundation in customer service and a proven track record as a Quality Analyst. Experienced in end‑to‑end recruitment, candidate sourcing, screening, onboarding coordination, and stakeholder management. Adept at quality audits, process improvement, and team support. Seeking to grow within HR Recruitment & Operations, leveraging analytical expertise, people skills, and operational knowledge.
Overview
8
8
years of professional experience
Work History
HR RECRUITER
Conviction HR
07.2025 - Current
- Handling end-to-end recruitment for various roles across domains.
- Sourcing candidates through job portals, references, social media, and internal database.
- Conducting telephonic screening, coordinating interviews, and managing candidate pipelines.
- Supporting HR operations including documentation, onboarding assistance, and follow-ups.
- Building strong rapport with candidates to ensure a smooth hiring experience.
QUALITY ANALYST
GeBBS Healthcare
11.2022 - 04.2025
- Promoted from Senior AR Associate to Quality Analyst.
- Conducted daily audits, GRM, historical and trend analysis, ATA files (Weekly/Daily/Monthly).
- Managed team queries, communicated new scenarios, and coordinated with clients for resolutions.
- Allocated audit inventory and ensured timely task completion.
- Provided regular feedback to team members and identified common error trends.
- Handled client complaint tracker and presented reports to management.
- Facilitated quality calibration calls and conducted OJT certification.
- Worked extensively on EPIC, RelayHealth, ECW, and various payer portals.
SR. CUSTOMER SERVICE EXECUTIVE
Teleperformance (CVS Health Process)
04.2022 - 10.2022
- Worked on AR and denials collections for US healthcare clients.
- Coordinated with insurance companies via calls, emails, and multiple portals.
SENIOR ASSOCIATE
Wipro (Singapore Airlines Process)
09.2017 - 10.2018
- Handled inbound calls for booking, cancellation, and ticket modifications.
- Worked for Krisflyer (Loyalty Program) team and escalations email department.
- Experience with Amadeus for airline operations.
Education
Bachelor of Commerce (B.Com) -
Mumbai University
Certification - Digital Marketing
IIDE
MumbaiSkills
- HR Recruitment & Operations
- Talent Acquisition & Screening
- Candidate Coordination & Interviews
- Quality Auditing & Reporting
- Communication & Interpersonal Skills
- Team Management & Feedback Delivery
- MS Excel & Documentation
- Process Improvement & RCA
- Denial Management (Healthcare)
Languages
English
Marathi
Hindi
Timeline
HR RECRUITER
Conviction HR
07.2025 - Current
QUALITY ANALYST
GeBBS Healthcare
11.2022 - 04.2025
SR. CUSTOMER SERVICE EXECUTIVE
Teleperformance (CVS Health Process)
04.2022 - 10.2022
SENIOR ASSOCIATE
Wipro (Singapore Airlines Process)
09.2017 - 10.2018
Certification - Digital Marketing
IIDE
Bachelor of Commerce (B.Com) -
Mumbai University