Surbhi Amrut Shelar
Mumbai
Summary
HR Operations & Recruitment Professional with experience in employee lifecycle management, recruitment coordination, employee engagement, and HR reporting, backed by prior experience in customer service and quality analysis. Skilled in onboarding, employee relations, grievance handling, and cross-functional coordination, with a strong eye for detail and process accuracy.
Overview
9
9
years of professional experience
Work History
HR Associate
Hansa Direct
Mumbai
02.2026 - Current
- Managed end-to-end employee lifecycle processes including onboarding, joining formalities, offer letter documentation, and exit formalities.
- Handled employee grievance resolution and supported Performance Improvement Plan (PIP) discussions in coordination with management and HR stakeholders.
- Organized and coordinated employee engagement initiatives including games, skip-level meetings, 1-on-1 connects, and team engagement activities to enhance workplace culture.
- Prepared and maintained HR operational reports including exit reports, PIP reports, active headcount reports, and warning/disciplinary reports with accuracy and timely updates.
- Supported HR operations through effective coordination, employee communication, documentation management, and process compliance.
HR RECRUITER
Conviction HR
Mumbai
07.2025 - 02.2026
- Handling end-to-end recruitment for various roles across domains.
- Sourcing candidates through job portals, references, social media, and internal database.
- Conducting telephonic screening, coordinating interviews, and managing candidate pipelines.
- Supporting HR operations including documentation, onboarding assistance, and follow-ups.
- Building strong rapport with candidates to ensure a smooth hiring experience.
QUALITY ANALYST
GeBBS Healthcare
Mumbai
11.2022 - 04.2025
- Promoted from Senior AR Associate to Quality Analyst.
- Conducted daily audits, GRM, historical and trend analysis, ATA files (Weekly/Daily/Monthly).
- Managed team queries, communicated new scenarios, and coordinated with clients for resolutions.
- Allocated audit inventory and ensured timely task completion.
- Provided regular feedback to team members and identified common error trends.
- Handled client complaint tracker and presented reports to management.
- Facilitated quality calibration calls and conducted OJT certification.
- Worked extensively on EPIC, RelayHealth, ECW, and various payer portals.
SR. CUSTOMER SERVICE EXECUTIVE
Teleperformance (CVS Health Process)
Mumbai
04.2022 - 10.2022
- Worked on AR and denials collections for US healthcare clients.
- Coordinated with insurance companies via calls, emails, and multiple portals.
SENIOR ASSOCIATE
Wipro (Singapore Airlines Process)
Mumbai
09.2017 - 10.2018
- Handled inbound calls for booking, cancellation, and ticket modifications.
- Worked for Krisflyer (Loyalty Program) team and escalations email department.
- Experience with Amadeus for airline operations.
Education
Digital Marketing -
IIDE
MumbaiBachelor of Commerce (B.Com) -
University of Mumbai
MumbaiSkills
HR Recruitment & Operations
Talent Acquisition & Screening
Candidate Coordination & Interviews
Quality Auditing & Reporting
Communication & Interpersonal Skills
Team Management & Feedback Delivery
MS Excel & Documentation
Process Improvement & RCA
Denial Management (Healthcare)
Languages
English
Marathi
Hindi
Timeline
HR Associate
Hansa Direct
02.2026 - Current
HR RECRUITER
Conviction HR
07.2025 - 02.2026
QUALITY ANALYST
GeBBS Healthcare
11.2022 - 04.2025
SR. CUSTOMER SERVICE EXECUTIVE
Teleperformance (CVS Health Process)
04.2022 - 10.2022
SENIOR ASSOCIATE
Wipro (Singapore Airlines Process)
09.2017 - 10.2018
Digital Marketing -
IIDE
Bachelor of Commerce (B.Com) -
University of Mumbai